We are seeking an exceptional Tenancy and Client Relations Officer to join our team in a flexible hours role.
Job Description:
This is a key position within our organisation, requiring a highly skilled and motivated individual to provide comprehensive tenancy and property management services. The successful candidate will support clients in maintaining long-term housing and deliver outstanding customer service, ensuring excellent relationships with tenants and stakeholders.
Key Responsibilities:
* Maintain accurate and up-to-date records of client interactions and tenancy agreements
* Provide expert guidance and support to clients on tenancy-related matters, resolving issues promptly and professionally
* Conduct regular inspections of properties and report any maintenance issues, working closely with relevant teams to ensure timely resolution
Requirements:
* Relevant qualifications in social work, community services or a related field
* Significant experience in client-focused roles, preferably within a not-for-profit or government setting
* Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues
* Ability to work independently and as part of a high-performing team, prioritising tasks effectively and meeting deadlines
What We Offer:
* Flexible working arrangements to suit your needs
* A range of benefits to enhance your work-life balance, including [insert benefits]
* Opportunities for professional growth and development, including training and mentorship