Senior Software Engineer
SNSW Grade 9/10 – Base Salary from $130,705 to $157,430.
Locations: Haymarket, Parramatta or Gosford (Hybrid) – other NSW locations considered upon discussion.
Fixed‐term contract role (full time) – until September 2027.
Lead with purpose. Build what matters.
At Service NSW Digital, we're not just building software – we're building trust, resilience, and connection for over 8 million people across NSW. From supporting communities during natural disasters to improving everyday access to essential services, our work has real‐world impact.
We're a cloud‐first, cloud‐native organisation using the latest tech and modern engineering practices – including TDD, pair programming, CI/CD, and XP – to deliver fast, stable, and meaningful digital services.
As a Senior Software Engineer, you'll be a technical leader and mentor, helping shape the future of digital government. You'll work alongside talented engineers, designers, and product managers in a collaborative, purpose‐driven environment – where your ideas and influence matter.
Our team is a high‐performing, collaborative team focused on building products that support other products and channels to enable personalisation and omni‐channel experience. The culture is inclusive and supportive, where engineers are empowered to make decisions and contribute to strategic outcomes.
Our team is focused on delivering digital solutions that enhance customer experience and improve operational efficiency. We're continuously building and maintaining a platform that provides a holistic view of each customer and enables an omni‐channel experience by aggregating data from multiple sources. This platform, known as Single View of Customer (SVOC), serves as a foundational service that other product teams integrate with to deliver seamless and consistent experiences across channels.
You'll be part of a collaborative engineering culture focused on continuous improvement, clean code, and shared learning.
What you'll do
* Participate in technical design and deliver end‐to‐end development, deployment, and ongoing maintenance of software products.
* Assist in code reviews to ensure quality and best practices, while mentoring and guiding engineers.
* Troubleshoot and resolve complex technical issues, ensuring system stability and performance.
* Identify and remediate security vulnerabilities, maintaining compliance with security standards.
* Contribute to architectural decisions and help shape the technical vision for the platform and products.
* Collaborate cross‐functionally with product managers, designers, and other stakeholders to deliver customer‐centric solutions.
Why this role is different
* Strategic influence – help shape technical direction and engineering culture.
* Leadership – mentor, guide, and inspire others.
* Structured onboarding academy to help you hit the ground running.
* No bench time – always working on something meaningful.
* Full product lifecycle exposure – from discovery to delivery.
* Hybrid work model – typically 1–2 days in the office per week.
* Quarterly planning, town halls, and social events to stay connected.
What we're looking for
* Have full‐stack experience in languages like Kotlin, Java, Spring/Spring Boot, JavaScript/TypeScript, React, Kafka, GraphQL, Postgres.
* Experience with AWS and container platforms like Kubernetes.
* Good understanding of DevOps and CI/CD.
* Some exposure to event‐driven architecture.
* Experience working in a collaborative and agile environment.
* Communicate well, enjoy working in product teams, and care about the end‐to‐end customer journey.
* Ideally some exposure to XP practices (TDD, pair programming).
Essential requirements
* Be NSW residents or in the process of relocating to NSW.
* Hold appropriate working rights for the type of employment offered – Fixed‐term roles require valid work rights for the full duration of the role.
More information is available in the PSC Essential Requirements Factsheet.
How to apply
Interested? We'd love to hear from you. Please submit your resume and cover letter as a single document. Your application should highlight your skills, experience, and why you're the perfect fit for this role.
Our recruitment process
Our recruitment and assessment process is merit based. For this recruitment we will be conducting a minimum of three interview and assessment stages that form a comparative process.
* Panel behavioural interview
* Coding challenge
* Technical Q&A session
* Reference checks
Support office roles will be headquartered across McKell, Parramatta and Gosford. We will consider role headquarters outside of the above locations where the role can reasonably be performed from that location taking into consideration the operational, financial and customer requirements of the role, and an ability to attend a NSW Government workplace as required.
Salary: Service NSW Grade 9/10, with the base salary for this role starting at $130,705 base plus superannuation.
Click Here to access the Role Description. For inquiries relating to recruitment please contact Chantelle Madden via chantelle.madden@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Wednesday 25th February at 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact chantelle.madden@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities.
Information on adjustments available for the recruitment process.
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