Business Introduction – Retail Manager Position NLK Australia Pty. Ltd., trading as Svensson Heights Foodstore, located at 97 Branyan Street, Svensson Heights, QLD 4670, is a well-established, locally operated convenience and general retail store proudly serving the local community. The business offers a comprehensive range of everyday grocery and essential products, including fresh fruit and vegetables, packaged groceries, beverages, bakery items, ready-to-eat meals, and snack products. With a strong focus on customer service, product quality, and community engagement, Svensson Heights Foodstore has built a loyal customer base. Due to continued business growth and increasing operational demands, the business is seeking a full-time Retail Manager to provide strong leadership and ensure efficient day-to-day store operations. About the job Providing effective leadership in day-to-day store operations to ensure business objectives and targets are achieved. Maintaining a safe, clean, and secure environment for customers and staff. Managing inventory control functions, including stock ordering, stocktakes, daily cash reconciliation, banking, and administrative reporting. Delivering an exceptional customer experience to encourage repeat business and customer loyalty. Handling customer enquiries and complaints professionally and promptly in line with company policies. Selecting products and implementing competitive pricing by analysing market trends and supplier offerings to enhance sales performance. Executing promotional activities, visual displays and marketing campaigns tailored to the residents. Analysing financial and operational reports, including daily sales summaries and profitability metrics. Ensuring all operational, merchandising and retail standards set by the company are consistently met. Managing staffing functions including hiring, induction, training and ongoing performance review of team members. Monitoring individual and store-wide KPIs, sales targets, and service benchmarks Forecasting and controlling the store’s budget to ensure efficient expenditure and sustained profitability. Controlling operational costs while maintaining product availability, store presentation and service quality. Coordinating the receipt of stock deliveries and ensuring timely and effective merchandising of products across the store. Ensuring full compliance with occupational health, safety, and hygiene standards at all times. Skills and experience required At least one year of experience in a similar role is required. Relevant Qualifications are highly regarded. Management experience, ideally in a retail environment. A true passion for retail & growing your retail management career Good communication skills Ability to work in a team and autonomously. Salary: AUD $75,000- $85,000 per annum plus superannuation Contact: svennsonheights@gmail.com Phone: 07 4151 4081