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Client experience support officer

Sunbury
Sunburychc
Posted: 10 January
Offer description

* Supportive multi-disciplinary team environment

From 1 January 2026, Sunbury and Cobaw Community Health and Nexus Primary Health will merge to form a new, unified not-for-profit community health organisation, Omnia Community Health. This decision follows an extensive exploration process that confirmed the merger will improve access to safe, high-quality, and sustainable health and community services across the Hume, Macedon Ranges, Mitchell, Murrindindi and Strathbogie local government areas.
The new organisation will bring together the deep community connections, shared values and specialist expertise of both entities. Services will span general practice, allied health, disability support, mental health, early childhood, family services, aged care and community wellbeing, delivered from sites in Broadford, Kinglake, Kyneton, Romsey, Seymour, Sunbury and Wallan, with additional outreach into surrounding


About the Role

In this role you will work in partnership with our service delivery staff and management to make a positive difference to the wellbeing of our clients and the community. As the first point of contact, you will be responsible for greeting clients, providing client specific and organisation wide information and providing high quality service standards that are responsive to the needs of our consumers and the wider community.


About You

* You enjoy helping others, and strive to provide excellent customer service
* You are a positive individual and motivated team member
* You have strong attention to detail, are tech savvy and able to learn new systems quickly
* You are able to manage multiple and conflicting priorities
* You have previous experience working in a busy reception environment
* Dental or medical reception experience desirable but not essential


Benefits and Perks

Our benefits enhance everyday wellbeing and encourage you to take time to make a difference in the community:

* Supervision embedded and valued within the team and support with your professional development
* The option to access purchased leave
* Free professional counselling from our world class employee assistance program
* Access to the Fitness Passport program (subsidised access to selected gyms across Victoria) and organisational-led employee wellbeing initiatives such as virtual challenges and all-staff development day
* Free parking and fresh fruit on-site for all employees

The successful candidate will be required to undertake and maintain a National Criminal History Check, NDIS Safety Screening check, Working with Children Check and hold valid Australian Working Rights.

For a confidential discussion, please contact Renee Dunn Team Leader, Client Experience on or email .


How to Apply

As an employer, we value diversity and encourage applicants from all cultures and backgrounds. To be considered for a role, your application must include a cover letter, resume (including three referees) and responses to the key selection criteria, which need to be submitted via email to: .


Applications Close

4 January 2026 at 5pm

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