We're looking for an Account Manager to join us here at Sign In App, part of Sign In Solutions. In this role, you'll own revenue growth across your book of business, carrying a quota and being directly accountable for expansion and upsell targets. You'll take a consultative, solution-selling approach - understanding your customers' challenges and positioning the right solutions to help them succeed. You'll partner closely with marketing, collaborate cross-functionally, and always lead with customer value. If you're commercially driven, detail-oriented, and energised by building long-term customer relationships that drive real revenue, apply now.
This is a hybrid role (3x/week) based in Northampton. We are open to remote work for the right candidate.
About Us
Sign In Solutions is the innovative workplace enablement partner that goes beyond traditional visitor management, combining the comprehensive software and real-time analytics modern organizations need to mitigate risk, elevate experiences, and empower people. Launched in 2021 with funding from PSG, Sign In Solutions acquired Sign In App, Sign In Enterprise (formerly Traction Guest), Sign In Compliance (formerly ThreatSwitch), Sign In Workspace (formerly Pronestor), Sign In Scheduling (formerly 10to8) and Sign In Central Record (formerly SCR Tracker).
Culture
Culture is important at Sign In Solutions. Our values don't just sit on a glossy page. We live them every day. Our values are the cornerstone of who we are:
* Customer 1st
* Respect & Dignity
* Accountability & Empowerment
* Honestly & Positivity
* We're Here To Win
* Do Good & Give Back
Skills
* Proficiency in Danish (both written and verbal) is essential
* Bachelor's degree in Business or Computer Science, or equivalent experience
* Previous SaaS experience is required
* 3+ years in a client facing, high-tech B2B, account management or renewal management role preferred
* Proven track record of quota attainment
* Ability to interact with a customer's executives and demonstrate strategic understanding of business needs
* Hands-on experience with CRM software products (Salesforce.com preferred)
* Ability to think critically and analytically
* Outstanding listening skills with the ability to translate client communications into solutions
* Strong organizational skills, highly detail oriented, motivated to document process
* Ability to multitask/ in a SUPER fast paced environment
* Willingness and passion to learn new skills
* Desired/ Preferable previous Software as a Service (SaaS) experience.
What You Will Be Doing
* Own and deliver against your expansion and upsell revenue quota across your book of business
* Take a consultative, solution-selling approach to identify growth opportunities within your accounts
* Negotiate contract renewals, build proposals, and manage commercial outcomes
* Use data-driven outreach to promote new products, analyse customer engagement, and increase product utilisation
* Educate customers on the value of Sign In App, connecting features to their specific challenges and goals
* Prioritise and advocate for customer needs, elevating issues that will have the most impact on satisfaction, retention, and growth
* Partner with marketing on customer campaigns and programmes
* Collaborate cross-functionally to deliver an outstanding ongoing experience for customers
* Maintain accurate records of customer interactions and pipeline activity
£40,000 - £45,000 a year
This isn't just about us getting to know you. We believe you need to dive in to get to know us. We encourage you to research and read up on our company news and articles. Throughout the recruitment process, you will be given the opportunity to ask lots of questions, meet different members of our team, and get hands on to showcase your skills. As you get to know what we're all about, we hope you'll become increasingly confident and excited that we could be your next big move.
Phone interview with our HR team
Interview with the Hiring Manager
Culture interview to meet some of the team
Mock Role Play exercise
We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
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