This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Trust & Safety Specialist in Australia.
This role offers the opportunity to play a critical part in safeguarding a fast-growing, digitally driven hospitality ecosystem. As a Trust & Safety Specialist, you will act as a frontline defender of community standards, ensuring a secure and positive experience for all users. You will investigate incidents, respond to sensitive situations, and collaborate with cross‐functional teams to resolve risks effectively. The position combines analytical thinking with empathy, requiring you to handle complex, high‐stakes scenarios with professionalism and care. Working in a remote, fast‐paced environment, you'll help shape policies and processes that strengthen long‐term safety outcomes. This is an ideal role for someone passionate about protecting users while continuously improving systems and experiences.
Accountabilities
* Respond promptly to inbound customer inquiries and urgent safety incidents, ensuring timely and effective resolution
* Conduct detailed investigations into reported violations by analyzing data, gathering evidence, and documenting findings
* Monitor system alerts and proactively address potential breaches of community guidelines or safety risks
* Provide empathetic, clear, and supportive communication to individuals involved in sensitive or negative experiences
* Coordinate cross‐functional incident response efforts with internal teams to manage and resolve critical situations
* Identify emerging risks and elevate issues appropriately to leadership for further review and action
* Contribute to the development and improvement of safety processes, policies, and best practices
* Support the promotion of a safety‐first culture across operations and customer experience teams
Requirements
* 3+ years of experience in a Trust & Safety, risk management, or customer‐facing support role
* Proven experience conducting investigations and handling urgent, high‐priority incidents
* Strong understanding of incident response coordination and cross‐functional collaboration
* Excellent written and verbal communication skills, with a focus on clarity, empathy, and professionalism
* Demonstrated ability to apply critical thinking, sound judgment, and problem‐solving in complex situations
* Experience with de‐escalation techniques and handling sensitive or high‐risk scenarios
* Ability to work independently in a fast‐paced, remote environment with minimal supervision
* Flexibility to work non‐standard hours, including weekends and holidays
* Experience in hospitality, remote teams, or dynamic operational environments is a plus
Benefits
* Competitive salary package with performance‐based incentives
* Fully remote work environment with flexibility and autonomy
* Home office and internet stipend to support remote productivity
* Opportunities for career growth and skill development
* Inclusive and collaborative team culture
* Exposure to cutting‐edge, data‐driven operational systems
* Employee perks and discounts related to travel and accommodations
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre‐contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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