Livit Disability Support – Mount Barker SA
We are looking for a skilled Help Desk Officer (ICT) to become part of our supportive and dynamic ICT team in Mount Barker, SA.
The Help Desk Officer (ICT) is the first contact point for staff requesting assistance to resolve ICT system, hardware and software issues.
The role supports business operations by providing a timely and professional response to maintain a quality ICT infrastructure for Livit Disability Support.
Note: candidates will not be contacted until after the closing date on 31/12/2025.
Livit Disability Support has charitable status for Fringe Benefits Tax purposes and is therefore able to offer attractive taxation benefits with up to $15,900 tax free per year and $2,650 tax free to use towards meals and entertainment per year through salary sacrifice
Novated Leasing is available through salary packaging, for the financing and running cost of a new, ex-demo or used car
Reporting to the Manager ICT
Your duties will include but won't be limited to:
Serve as the first point of contact for customers seeking technical assistance via walk-in, ticketing system, phone or email
Troubleshoot hardware and software problems, resolving them in a timely and efficient manner, escalating where necessary
Provide support in organisational software, including but not limited to Office 365, Dynamics 365, SharePoint and Salesforce
Add and remove user accounts as required (AD, O365, Salesforce CRM)
Backup exited employee user accounts and store data as per legal requirements
Set up laptops, mobile devices and other peripheral equipment as and when required
Maintain ICT registers which reflect current users and allocation of resources
You'll have:
Minimum Certificate III in ICT or willingness to undertake the required qualification.
Obtain and maintain a DHS General Employment Probity Check.
Class 1 Drivers Licence.
At Livit Disability Support, we are committed to providing a supportive and inclusive work environment that values the diverse skills and experiences of our team.
Apply now to become an ICT Help Desk Officer with Livit Disability Support and be part of an organisation that truly values its people.
If this role interests you, please complete our Application for Employment Form found at ?
vacancyNo=VN215&
For a confidential conversation regarding this role please contact Naomi Newham (Manager ICT) on ******** *** or Kristy Bolto (Recruitment Officer) on ************* Monday to Friday.
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