Melbourne Airport, VIC
The position available is Permanent Part time .
Primary Duties And Responsibilities
* Deliver a high standard of customer service for all client airlines and ensure all customer service requirements are met in a timely, efficient and professional manner, at all times
* Carry out passenger check in duties and other duties commensurate with the passenger service for customer airlines In wheelchairs to and from aircrafts
* Assisting passengers
o During disrupted or delayed services
o That require special assistance
o In wheelchairs to and from aircrafts
* Promote and maintain a positive company image (including grooming, behaviours and service)
* Follow direction during shift to achieve required timely aircraft scheduled departures (100% On Time Performance)
* Comply with dnata Standard Operating Procedures and Policies
Essential Criteria
* Ensure adherence to all company safety, policy, procedures and processes
* Minimum of 2 years' experience in customer service oriented role
* Experience in dealing with difficult situations with clients; and dealing with high volume, personalised customer service
* Ability to handle baggage up to 32kg.
* Ability to assist special needs passengers (including pushing wheelchairs to assist passengers)
* Understands the importance of meeting Service Level Agreements (SLAs) whilst adhering to safety requirements
* Ability to work unsupervised at times and in a changing and fast paced team environmentHigh level computer skills
* Motivated and capable of committing to rostered shifts spanning 24 hours / 7 days a week including morning, evenings and weekend
Highly Desirable
Fluent in the following languages:
* Mandarin
* Cantonese
* Spanish
Please note that employment with dnata Airport Services Pty. Limited is conditional upon a satisfactory security clearance (ASIC), a pre-employment medical/Drug & Alcohol test and full vaccination.
To be considered for this position applicants must have the right to work in Australia. Due to a high volume of applications, only shortlisted applicants will be contacted.
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