Job Title
We are seeking a Village Operations Manager to oversee the day-to-day operations of our Village, ensuring exceptional service and guest satisfaction.
Key Responsibilities:
* Deliver high-quality services to guests and clients in a timely manner, consistent with all quality standards and service level agreements.
* Maintain professional relationships with employees, clients, and guests, ensuring all staff and village guests adhere to the Village Code of Conduct policy.
* Be fully conversant with client agreements, including occupancy, revenue, service levels, and ensure these are fully implemented.
* Report on and provide projections on budgetary performance.
* Conduct weekly meetings with the Kitchen team, briefing them on kitchen, village, operations, and company matters.
* Facilitate random and planned audits and follow up action required to ensure compliance with policies and procedures.
Requirements:
* Experience in a management or supervisory role within the commercial hospitality industry.
* Highly developed business and human resources management skills.
* Certificate II in Security Operations (desirable).
* RSA certificate (RMLV preferred).
* Advanced First Aid certificate (desirable).
* Exceptional communication and negotiation skills.
* Strong financial analysis skills.
* Proof of working rights within Australia.
* Current Driver's Licence.
* Remote work experience (highly regarded).
What We Offer:
* Genuine career advancement opportunities within a fast-growing global company.
* On-site recreational facilities including a Gym, BBQ facilities, Retail store, and Buffet-style eatery.
* All meals, accommodation, and free onsite parking whilst on swing.
* Civeo's Employee Reward & Recognition Platform - The Civeo Hive with exclusive staff discounts across hundreds of retailers.
* Wellbeing and employee programs including an Employee Assistance Program (EAP) and on-site Health & Lifestyle Coordinators, providing personal exercise plans and nutritional education.
About Us:
Our workforce accommodation services support individuals who live and work away from home. We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in.