* Permanent Full-Time (Mon – Fri) | On-site (Heatherton, VIC) | 2 Positions Available
* Be at the heart of exceptional customer experiences with Neverfail
ABOUT YOUR ROLE
Are you a problem-solver who thrives on delivering outstanding service? Join Neverfail's busy Heatherton Distribution Centre as a Customer Service Coordinator, where your hands-on support will directly impact our customers' satisfaction and operational success.
In this dynamic, site-based role, you'll provide responsive service across multiple channels — phone, live chat, email, and face-to-face interactions at our service desk. Your day will be fast-paced and varied, Involving first call resolution for all delivery-related enquiries, and working closely with our onsite logistics team.
WHAT YOU WILL BE DOING
* Respond promptly and effectively to customer enquiries via phone, live chat, email, and in-person.
* Resolve delivery and service issues with empathy and efficiency, collaborating closely with logistics and dispatch teams.
* Provide real-time updates on deliveries, manage exceptions, and coordinate timely solutions.
* Support walk-in customers with collections, cooler swaps, and equipment returns, maintaining accuracy and professionalism.
* Maintain compliance with site safety protocols and PPE requirements at all times.
* Provide real-time updates on delivery status, manage expectations and coordinate solutions with the dispatch and logistics team.
* Keep detailed and accurate records of customer interactions and contribute to continuous service improvements.
LET'S TALK ABOUT YOU
* Proven customer service experience, ideally within logistics, warehousing, or delivery operations.
* Strong communication skills and the ability to tailor your approach to diverse customer needs.
* Comfortable working independently and collaboratively in a fast-paced environment.
* Tech-savvy with experience using systems like Microsoft Dynamics, Excel, Teams, and others.
* Ability to navigate multiple systems to update and retrieve accurate customer and delivery information.
* Committed to site safety and operational compliance.
WHAT'S IN IT FOR YOU?
* Enjoy ongoing learning opportunities and career development.
* Free drinks onsite and a generous monthly allocation of products (enough to share with family and friends) from our amazing brands
* Access to our corporate benefits including Fitness Passport & discounts with our many diverse customers including Microsoft, Lenovo, Hertz, GoGet and Estee Lauder.
* Free family passes to Taronga Zoo, Perth Zoo & Queensland Australia Zoo & discounted access to Merlin Entertainment venues (including SEA LIFE Melbourne, Sunshine Coast & Sydney, WILDLIFE Sydney Zoo, Sydney Tower, and LEGOLAND Discovery Centre Melbourne).
* Access to our CCEP Care Program which helps our people work through the challenges of navigating Government Services, Social Welfare Organisations, and all other matters that impact on their emotional, psychological, financial, and physical wellbeing.
* Community giving, including opportunities to nominate community organisations you have a connection with for grants, 2x volunteer days per year and product donations
Ready to make a difference?
Apply now to join Neverfail and help us deliver reliable, responsive service to our valued customers every day. Two exciting full-time roles available – don't miss out
Applications close Monday the 15th of December
At Coca-Cola Europacific Partners, we are always refreshing the way we work and becoming a more inclusive, diverse and equitable company. It's important to us that you have the best recruitment experience possible, therefore, please let us know what support we can put in place for you in terms of any accessibility adjustments throughout the recruitment process.
This role will be subject to our standard pre-employment checks, which includes employment references, working rights and/or medical check, background checks, dependent on role.