Customer Experience Specialist
We are seeking a dedicated individual to play a pivotal role in our customer retention team.
The successful candidate will be responsible for engaging with customers to maximize retention and enhance their experience with our premium entertainment products and services.
This is an exceptional opportunity for someone who is passionate about delivering outstanding customer service and is eager to develop their skills in a dynamic and supportive environment.
About the Role
* Proactively engage with customers to maximize retention and enhance their overall experience, ensuring they feel valued and supported.
* Stay informed on the latest industry trends and developments, enabling effective communication with customers.
* Transform call center interactions into meaningful connections, delivering exceptional service with empathy and understanding.
* Effectively manage and de-escalate difficult customer conversations using strong problem-solving skills.
* Identify and implement tailored solutions for customer inquiries and concerns, ensuring a positive resolution.
* Meet and exceed individual and team performance goals, contributing to operational excellence.
* Participate in opportunities to increase earnings through a performance-based commission structure.
Requirements
* Demonstrate a genuine passion for delivering exceptional customer experiences, including television, sports, drama, or movies.
* Showcase effective and passionate communication skills, with flexibility to express ideas clearly and persuasively.
* Demonstrate a track record of meeting or exceeding targets, with a focus on customer satisfaction.
* Exhibit a resilient mindset, capable of navigating challenges and adapting effectively to changing conditions.
Life at Foxtel Group
A career with us means working across one or more of our brands, including Foxtel, Kayo Sports, BINGE, and more. When you join, you'll enjoy perks like free and discounted products, special leave days, and access to our wellbeing program.