Harbour View Operations Manager
The Langham, Sydney is seeking an experienced Harbour View Operations Manager to oversee our 96 elegantly appointed guest rooms and the renowned Chuan Spa. A key component of this role is managing the relationship with our outsourced Food & Beverage partner to ensure seamless delivery of our luxury experience.
About The Role
This role serves as the primary strategic business leader of the hotel, responsible for all aspects of operations, including oversight of outsourced Housekeeping and Food & Beverage services. The Harbour View Operations Manager will champion the Langham brand, elevate guest satisfaction, drive colleague engagement, and deliver exceptional financial performance.
Duties & Responsibilities
* Embody and uphold the culture, service philosophy, and operational standards of The Langham Hotels & Resorts to ensure consistency with brand vision and strategy.
* Select, develop, and retain a high-performing, diverse operations team capable of delivering exceptional luxury service and operational excellence.
* Consistently exceed guest expectations by championing quality assurance, evaluating customer feedback, analysing guest preferences, and overseeing mystery shopper and service audits.
* Foster strong guest relationships through personal presence in the hotel and active involvement in sales activities, promotions, and event concepts to strengthen the hotel's competitive position.
* Collaborate closely with our outsourced Food & Beverage provider to ensure alignment with The Langham's service ethos and operational goals.
* Lead financial planning and execution to meet or exceed annual budget targets, ensuring profitability and optimal return on investment.
Requirements
* A minimum of 8 years' experience in luxury hotels or an equivalent high-end environment.
* Proven leadership capability with a track record of guiding operations teams to achieve excellence and uphold brand standards.
* Strong operational oversight skills, ensuring consistent delivery of world-class service.
* Experience elevating a hotel's profile in both local and international markets, with an understanding of luxury hospitality trends.
What We Offer
* Competitive remuneration, benchmarked to industry standards.
* Outstanding training and career development opportunities.
* Complimentary meals and laundry.
* 6 complimentary hotel nights per year at LHG hotels worldwide.
* A wide range of benefits, perks, and recognition programs.