Overview
Technical Writer / Product Evangelist (SaaS) – CheckWorkRights (CWR) is a leading Australian SaaS that has spent the last decade building a reputation as a trusted partner in the background checking and compliance space. We're looking for someone to join our team who can go deep into our SaaS product — learning every feature inside and out — and to turn that knowledge into transparent, structured documentation that empowers both our customers and our team.
We're a team of passionate problem-solvers with a robust and highly-regarded product that serves some of Australia's largest enterprises. Our team is small, focused, and team-oriented, and every person plays a direct and meaningful role in our success.
What you'll do
Learn every feature and workflow of our product — from high-level use cases to the nuts-and-bolts technical details.
Produce documentation for two key audiences: External (user guides, FAQs, onboarding materials, release notes, feature explainers) and Internal (technical reference docs, process flows, troubleshooting guides).
Establish and maintain a clear, scalable documentation framework in Notion (no experience needed — you'll be expected to master it quickly).
Ensure all documentation is accurate, accessible, and easy to understand — from non-technical users to advanced power users.
Work closely with product, engineering, and customer success teams to capture product knowledge as it evolves.
Advocate for clarity and usability across all product communications — becoming the go-to source of product truth.
Details of the role
Full time, permanent position
Fully remote, work from anywhere in Australia (with an AEST timezone workday)
Competitive salary dependent on experience
What we're looking for
Proven experience documenting SaaS products (technical or customer-facing)
A knack for translating complex concepts into simple, explicit, and engaging language
Organised and detail-oriented, with a love of well-structured information
Qualifications
Entry level
Job function
Marketing, Public Relations, and Writing/Editing
Industries: Software Development
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