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Cleaning & guest services manager

Ventia
Posted: 4 May
Offer description

Overview

Ventia is a long‐standing partner of the Department of Defence, providing integrated Defence infrastructure and asset management support services. We have been awarded a 6‐year Defence Base Services contract and are seeking a Cleaning & Accommodation Manager to join our team in the Katherine region (RAAF Base Tindal).

Key Responsibilities

* Coordinate the development & implementation of guest and cleaning service strategies & action plans that continue operational excellence.
* Manage cleaning supplies and equipment for the team.
* Provide leadership & technical support to Supervisors & Managers on matters relating to operations & people management.
* Respond to client enquiries, handle questions or complaints quickly and professionally.
* Handle budgeting and ensure the team runs efficiently.
* Ensure compliance with health and safety standards.
* Regular reporting on performance and operational efficiency.
* Work closely with the Training Coordinator to develop & empower your team.
* Employee rostering ensuring service requirements are achieved & operational planned variances are met.
* Implement and manage systems to drive performance and efficiency.

About You

* Experience in a managerial role in cleaning/accommodation or similar field.
* A diploma or degree in facilities management, Hospitality Management, business administration, or a related field (advantageous).
* Certification in cleaning management or a related discipline (advantageous).
* Strong understanding of health and safety regulations related to accommodation & cleaning.
* Excellent communication and leadership skills.
* A proactive approach to problem‐solving and continuous improvement.
* Must be eligible to hold a Defence Security Clearance; Australian Citizenship required.

What's on Offer

* Full‐time position – Monday to Friday, 7:00 am – 3:30 pm (potential flexibility).
* Room for growth and opportunities to progress your career.
* Hardworking and collaborative community on site.
* Uniform/PPE supplied.
* Access to a variety of health and wellbeing initiatives, including discounted health insurance and our employee assistance program.
* Access to Ventia's amazing discounts at over 450 retailers across Australia.

Diversity & Inclusion

Ventia is enriched by diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, Women, Veterans and spouses and people with disabilities.

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