Customer Support Associate (IT HelpDesk)
About the job: Telco Helpdesk L1 (Associate Customer Support) in Brisbane & Melbourne
Freshers are Welcome
Accepted Visa subclass: 489, 491, 485, 190, 189, 887, Citizen, PR.
Duration: 1 year Fixed Term contract role with leaves
Below experience Call center Experience:
1. 0-3 months - 45k + super + shift allowance
2. 3-6 months - 46.5k + super + shift allowance
3. 6 months and above - 50k + super + shift allowance
Shift timings:
1. 12 pm - 10 pm
2. 9 am - 6 pm
3. 10 pm - 7 am
Client: Largest Telecom Network in Australia
Key responsibilities:
* Troubleshooting of network related issues and assisting customers to understand, use and resolve issues relating to our products and services.
* Negotiation skills to gain support and agreement, negotiating an acceptable outcome or solution that balances the interests and needs of stakeholders.
* Execute strong negotiation techniques and influence confidently to close opportunities.
* Sell products and services that effectively meet customer needs.
* Establish good customer relationships to create a simple and brilliant customer experience across all interactions in a multi-media environment.
* Demonstrate cultural awareness through listening and adapting flexibly across interactions with our culturally diverse team members and customers.
* Comply with procedures and support customers to meet their duties under the relevant safety and environmental legislation.
* Demonstrate a strong sense of ownership of issues/orders presented and manage end-to-end delivery within designated timeframes.
* Be naturally inquisitive and resilient with an ability to articulate, listen and communicate effectively, identifying customer needs and providing solutions to solve their concerns.
Skills Required:
* Comprehension and understanding of customer needs.
* Excellent communication and technical experience.
* Good listening skills & keeping the customer at the center.
* Good analytical and problem-solving skills.
* Resolve customer issues with resilience while negotiating outcomes or solutions that meet customer needs.
* Knowledge of MS Office.
* Ability to work in a highly collaborative environment.
Experience: 0 - 3 years
Working hours: 38 hours per week, plus half an hour break every day
Working days: Monday to Sunday (any 2 consecutive days off depending upon the roster). #J-18808-Ljbffr