This role is responsible for providing technical support and delivering effective IT solutions across software, hardware, and network systems. The position involves analysing system requirements, resolving technical issues, and ensuring technology is operating efficiently to meet user needs.
Relevant Skills and Experience
* Undertake regular patching of systems and critical vulnerability remediation.
* Apply whitelisting and strong security hardening across core infrastructure, servers, and end user devices.
* Provision, install, configure, and maintain hardware, software, and related infrastructure.
* Ensure operational excellence through high availability and performance of services.
* Monitor system performance and ensure the availability and reliability of IT services.
* Support both on-premises infrastructure and cloud environments (AWS, Azure, Microsoft 365).
* Maintain backup and disaster recovery solutions.
* Apply security patches and updates to maintain system integrity.
* Create and manage user accounts, permissions, and group policies.
Duties
* Undertake regular patching of systems and critical vulnerability remediation.
* Apply whitelisting and strong security hardening across core infrastructure, servers, and end user devices.
* Provision, install, configure, and maintain hardware, software, and related infrastructure.
* Ensure operational excellence through high availability and performance of services.
* Monitor system performance and ensure the availability and reliability of IT services.
* Support both on-premises infrastructure and cloud environments (AWS, Azure, Microsoft 365).
* Maintain backup and disaster recovery solutions.
* Apply security patches and updates to maintain system integrity.
* Create and manage user accounts, permissions, and group policies.
* Maintain documentation, asset registers, and configuration records.
* Diagnose and respond to software and hardware queries.
* Install and update software applications.
* Work alongside our outsourced IT helpdesk and MDR partners to ensure issues are resolved quickly and effectively.
* Collaborate with external IT vendors as needed.
* Ensure the optimal performance and usage of IT systems and equipment.
* Contribute to the firm's ISO27001 journey by supporting the implementation and maintenance of security controls, documentation, and compliance processes.
* Continuously improve infrastructure and deployment processes to increase efficiency and reduce manual effort.
* Stay up to date with industry trends and recommend enhancements to systems and services.