As a key player in delivering exceptional customer experiences, we are seeking an individual to fill the role of System Architect.
Job Description
The successful candidate will design and implement solutions that provide seamless customer journeys with tangible results. We value adaptability, creativity, and expertise.
Key Responsibilities
The System Architect will be part of a global team managing IVR systems, deploying applications to cloud-based infrastructure on AWS and on-premises environments across various regions. Tasks include monitoring performance and stability in regions AMR, EMEIA, and JAPAC, and responding to needs in a timely manner. Some evening and weekend work may be required based on business needs.
Requirements
* Familiarity with AWS S3, EC2, Auto scaling, CloudFormation, and CloudWatch
* Experience with Unix (MacOS and Linux versions)
* Knowledge of MySQL commands and syntax
* Basic network knowledge (nslookup, ping, netcat, traceroute, tcpdump, etc.)
* Experience with Infrastructure as Code (IAC) and ASG setup
* Understanding of Lambda and horizontal scaling
* Ability to coordinate and collaborate with other team members and external partners
Benefits
This role offers opportunities for growth and development in a dynamic organization. The ideal candidate will have:
* Desired skills including experience with Apache Tomcat and Apache HTTP Server
* Knowledge of Cisco Splunk querying
* Experience with Genesys configuration manager
* Some understanding of Session Initiation Protocol (SIP)
* Experience with IVRs
* Knowledge of Call Center Systems Operations
In order to excel in this position, the candidate should possess excellent communication and problem-solving skills. If you are a motivated professional with a passion for system architecture, please consider applying.