Overview
Amazon is looking for a customer‐obsessed, highly analytical operational leader to join as Program Manager – Network Capacity in Australia. Your primary role will own key capacity planning and management processes, goals and metrics and you will work closely with S&OP to ensure operational plans align to meet those goals.
You will work across many cross‐functional teams to drive alignment on storage, processing, sortation and delivery network capacity to achieve the desired speed and customer experience through levers including gastank, inventory placement, external fulfillment, outbound optimisation and FC and transportation capacity.
You will own capacity goals, planning and delivering forecasts and risk assessments, and reporting results to Senior Leadership that are critical inputs to the financial performance, growth, long‐term plan, and scalability of the Australia business. This role can be based in our Sydney or Melbourne office, is highly visible, and works closely with peers from around the world.
Key Job Responsibilities
* Identify and bridge any capacity gaps in inventory, processing, sortation, linehaul or last‐mile delivery to meet network speed and CX goals and work with Program Managers to ensure action plans are executed to close them.
* Drive the completion of quarterly Strategic S&OP forecast materials for leadership review.
* Local ownership of AU network gastank, inventory health and removals programmes.
* Manage projects or programmes on an ongoing basis that impact the broader business, potentially beyond capacity.
Basic Qualifications
* 3+ years of programme or project management experience.
* 3+ years of working cross‐functionally with tech and non‐tech teams.
* 3+ years of defining and implementing process improvement initiatives using data and metrics.
* Bachelor's degree.
* Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL.
* Experience defining programme requirements and using data and metrics to determine improvements.
Preferred Qualifications
* 3+ years of driving end‐to‐end delivery and communicating results to senior leadership.
* 3+ years of driving process improvements.
* Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organisation.
* Experience building processes, project management and schedules.
Acknowledgement Of Country
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Company – Amazon Commercial Services Pty LtdJob ID: A10392590
#J-18808-Ljbffr