Technical Support Specialist
This role involves providing advanced technical assistance, maintaining infrastructure, and ensuring high levels of client satisfaction.
Responsibilities:
* Troubleshooting escalated tickets (network issues, email flow problems, printer mapping across VPNs)
* Installing/configuring software/hardware
* Supporting common SMB infrastructure (e.g., Active Directory, Office 365, VPNs)
* Collaborating with vendors to resolve escalated issues
* Writing or editing documentation and SOPs
* Participating in the on-call roster as required
Requirements:
* 2-3 years of experience in a similar role
* CompTIA Network+ certification
* M365 Fundamentals and CompTIA Security+ certifications (helpful)
* Experience with VoIP, Ubiquiti Unifi, and strong knowledge of IT security best practices
Benefits:
* Home internet paid
* Gym membership options
* Regular social events
* Certificate after completion of training programs