Join to apply for the Sales Specialist - DHF Sales NSW role at Avant Finance
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Join to apply for the Sales Specialist - DHF Sales NSW role at Avant Finance
About Doctors’ Health Fund
Doctors’ Health Fund (est. 1977) is a restricted private health insurer; the only health fund in Australia that exclusively serves the medical community and their families. We are one of Australia’s fastest growing health funds and now cover more than 70,000+ lives.
Location: Sydney NSW, Australia
Req #: 558
Date: Friday, 4 April 2025
About the Doctors’ Health Fund: Doctors’ Health Fund is owned by doctors and supports the medical community with quality health covers and member service, advocating for clinical independence and evidence-based treatments. We operate nationally with a head office in Sydney, emphasizing member-centric values and culture.
About The Role: To provide superior sales and service to DHF’s members and prospects. Sales Agents must be knowledgeable, responsive, polite, and respectful, managing leads via phone or email without cold calling.
Why work at Doctors’ Health Fund: We prioritize our people with flexible working, health benefits, development programs, and a diverse environment where ideas are valued.
Flexible work arrangements with 5 days in the office after training
25% discount on Private Health Insurance, free Salary Continuance Insurance
Inclusive workplace with growth opportunities
Learning and development programs
Employee Referral Program ($5,000 reward)
Support programs including EAP, wellbeing, and education sponsorship
Principal Purpose of the Position: Proactively sell health insurance to new customers through inbound/outbound channels, with no cold calling.
Key Challenges:
Meeting customer expectations in a fast-paced environment
Balancing customer needs with business outcomes
Adhering to compliance and legislative requirements
Managing high information volume and industry changes
Key Responsibilities:
Customer Interactions
Provide seamless service and accurate information via phone, email, or mail
Identify growth opportunities in customer records
Maintain high call quality
Sales and Retention
Handle inquiries, follow-ups, and cross-sell opportunities
Ensure compliance and meet sales targets
Team and Product Development
Participate in training and process reviews
Provide accurate product information and competitor analysis
Department Contribution
Maintain professional standards and support team goals
Success Criteria:
HSC or equivalent, Bachelor’s preferred
ASIC RG 146 Tier 1 compliant preferred
2+ years in customer service/sales and health insurance preferred
Excellent communication, proficiency in MS Office and CRM, business acumen, stakeholder management
For more information, contact Nico Touze, Head of Talent Acquisition at nicolas.touze@avant.org.au
Other Details: Salary-based position, located in Sydney NSW, Australia
Seniority level: Entry level
Employment type: Full-time
Job function: Sales and Business Development
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