Role Overview
As a Case Management Specialist you will manage a dedicated WorkCover claims portfolio, ensuring fair, timely and sustainable outcomes for injured staff. You will lead return‐to‐work coordination, early intervention and reasonable adjustment support while advising managers and HR on legislative obligations. You will help refine claims systems and reporting to improve outcomes across the University.
Responsibilities
* Determine initial WorkCover claim liability, issue decisions and triage high‐risk matters for early, targeted intervention.
* Assess and manage ongoing entitlements, including medical expenses and weekly compensation, in line with legislation and policy.
* Maintain accurate, secure case records and ensure compliance with WorkSafe claims management and privacy requirements.
* Coordinate injury management and return‐to‐work plans, engaging internal stakeholders and external rehabilitation providers as needed.
* Collaborate across Health & Safety and HR to deliver training, early support and reasonable adjustment initiatives.
Qualifications
* Hold a Return to Work Coordinator certificate and Certificate IV in Personal Injury Management, or equivalent training and experience.
* Have at least three years of complex workers' compensation claims and return‐to‐work coordination experience.
* Apply detailed knowledge of workplace injury legislation to assess liability, entitlements and sustainable return‐to‐work pathways.
* Demonstrate strong emotional resilience, confidently managing difficult conversations while balancing wellbeing and organisational needs.
* Analyse case information to identify risks, develop solutions and contribute to improved injury management systems and reporting.
* Collaborate effectively with injured workers, managers and HR, providing clear advice and high‐quality customer service.
Benefits
UOM 7 salary of $111,275 – $120,453 p.a. plus 17% superannuation. Benefits package includes salary packaging, health and wellbeing programs, discounted services and professional development opportunities.
Team
You will join the Enterprise Services Group, working closely with Health & Safety and injury management specialists who support staff wellbeing across all campuses.
Equal Opportunity
The University of Melbourne is an Equal Opportunity Employer and a child‐safe organisation. We welcome applicants from all backgrounds, identities and experiences. We are committed to creating an inclusive and fair workplace where everyone is valued, respected, and empowered to succeed. We warmly encourage applications from people with disabilities.
Application Requirements
You must have current valid work rights for Australia. Visa sponsorship is not available for this role. A Working with Children Check is required for all positions.
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