Manager Process Architecture
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About the team
Reporting to the Chief Operating Officer, the Customer Enablement function comprises teams whose predominant focus is on enabling our customer-facing roles in their support of customers.
The Operational Excellence business unit supports this by improving productivity and efficiency, providing resources for process improvements, workforce capacity management, process analytics, and governance.
About the opportunity
As the Manager Process Architecture and reporting to the Senior Manager Process Excellence, you are responsible for supporting the delivery and management of a comprehensive risk-aligned process architecture and enabling business teams to manage their processes.
Key responsibilities
Lead the enterprise-wide process architecture function, accountable for the successful delivery of the roadmap and ensuring alignment to regulatory obligations including CPS230.
Partner closely with Risk & Compliance and Transformation programs to ensure changes are reflected in the enterprise repository.
Combine program delivery capability with strategic thinking that ensures the enterprise has a complete, risk-linked process architecture that enables compliance and future insights.
Drive the adoption of the process architecture by working with stakeholders to understand their needs.
Provide leadership including overseeing the design and training for business SMEs to uplift process ownership and documentation maturity in addition to leading, motivating and developing a high-performing team of Process Improvement (Architecture) Specialists.
What you'll bring to the role
Demonstrated experience and knowledge of process mapping and process architecture including architecture methods, repositories and metadata management within a complex service delivery enterprise.
Strong understanding of AI capabilities and risk management including CPS230.
Strong leadership with the ability to manage and develop a geographically dispersed team.
Excellent stakeholder management with the ability to influence and advise in relation to process architecture and mapping.
Experience in program and project delivery.
Strong analytical and problem-solving skills.
Ability to work with external vendor stakeholders.
Tertiary qualifications in Business, Commerce or relevant discipline with Lean Six Sigma / process improvement certification highly desirable.
So, why work with us?
You'll also get access to a great range of benefits, including:
Looking for hybrid work, flexible hours, or a compressed week?
Our flexible work options designed to fit your lifestyle.
Health and well-being support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.
Take your learning to the next level through opportunities like our corporate university 'BEN U' or at an external provider of your choice.
We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business.
We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.
How to apply
If this sounds like an opportunity for you, check out the attached Position Description and apply via the online link.
Manager Process Architecture PD.docx
*Please don't delay your application as shortlisting and interviews may commence before applications close.
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