Stryker Sydney, New South Wales, Australia
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Are you a dynamic leader who thrives in a fast-paced environment? Do you have a passion for delivering exceptional customer service while making a difference through your work? If so, this is the perfect opportunity for you!
We are looking for a Customer Service Leader who can lead a high-performing team for our Virtual (Email/Admin) function to drive process improvements and outstanding service to customers. This is a role for someone who leads with a solutions-focused mindset, embraces challenges, and loves coaching, mentoring, and developing.
What You’ll Do:
1. Lead, Develop & Inspire – Manage and mentor a high-performing customer service team of 6, fostering a positive and results-driven culture.
2. Drive Process Improvements – Implement strategies to enhance operational efficiency, audit compliance, and service delivery.
3. Manage Stakeholder Relationships – Work closely with internal and external stakeholders and customers.
4. Oversee Operational Reporting – Drive quality and compliance, maximize productivity, utilize new technologies, and ensure accuracy and timeliness of requests.
5. Balance Priorities & Demands – Effectively manage workloads, team performance, and strategic objectives simultaneously.
Who We’re Looking For:
Required:
* Minimum of 5 years in a customer-facing role, with at least 2+ years experience managing a high-performing team to success.
* Strong understanding of customer service operations and impact in the medical device industry.
* Full working rights in Australia.
Preferred:
* Proven process improvement skills, including identifying inefficiencies, implementing smarter workflows, and enhancing business performance.
* Ability to handle difficult conversations with internal and external stakeholders professionally and productively.
* Embraces challenges, seeks learning opportunities, and remains agile in a dynamic environment.
* Thrives under pressure, balancing priorities proactively and optimistically.
* Proficiency in JDE, Power BI, and advanced Excel; SQL experience is a plus.
Why Join Us?
* Be a Leader Who Makes a Difference – Guide a customer service team that improves patient outcomes.
* Challenge Yourself & Grow – Manage complex stakeholder relationships and navigate tough conversations confidently.
* Drive Process Improvement – Take ownership of systems, reporting, and operational efficiency.
* Work from Anywhere – Enjoy flexible remote or hybrid work arrangements.
* Competitive Salary & Benefits – Including paid parental leave, career development, financial incentives, and wellness perks.
Please include a few lines at the top of your CV answering “Why you would like to join Stryker as a Team Leader - Customer Service?”
Stryker is a global leader in medical technologies, committed to making healthcare better. We offer innovative products in MedSurg, Neurotechnology, Orthopaedics, and Spine, impacting over 150 million patients annually worldwide.
Additional Details:
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Customer Service
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