Set in the picturesque Blue Mountains with views of the Jameson’s valley, the Multi-Award-winning Fairmont Resort and Spa boast’s 224 rooms, 5 Food and Beverage Outlets, a large Conferencing and Events department, 18-hole golf course, multiple family and wellness facilities and a 16 room Day Spa as well as ongoing developments.
About the opportunity
As Housekeeping Supervisor you will thrive on making our guest experience one to remember by utilising your unique and inspiring supervising skills to ensure the Resort is looking its best. Room’s and public areas are usually the first impression our guest have, and we want this to be an amazing one. Your passion for providing exceptional guest service, ability to form positive relationships as well as your eye for detail will enable you to train and educate the housekeeping team, continuously improving our service standards.
In this varied and engaging role no two days will be the same and you will be involved in:
* Allocate, direct and coordinate the daily duties for the Room and Public Area Attendants by preparing their work schedules.
* Train new staff in the correct room and public area cleaning sequences to ensure uniformity and standards are achieved; and re-enforce these procedures with existing staff.
* Establish a rapport with all Housekeeping staff to encourage loyalty and support.
* Train and monitor the performance of Housekeeping staff through dissemination of information, leadership (leading by example) and on the job training.
* Oversee the work conduct of all Housekeeping staff to ensure they are carrying out their respective job functions correctly and safely.
To be successful in this role
* You will have a guest focused attitude.
* Excellent communication skills with a strong focus on guest service
* Previous experience in leading a Housekeeping team is essential
* Previous experience in a large property is desirable
* Consistent attention to detail
* ‘Can do” attitude
* An individual who can lead by example in a hands-on manner and can generate a sense of fun in the workplace
* Flexibility to work a rotating roster over a 7-day week including weekends and public holidays
* You will have the ability to work independently
* You will have full working rights in Australia.
What is on offer
Along with a fantastic working environment with development opportunities this opportunity will also provide access to:
* Access to discounted accommodation across Australia and worldwide benefits through ACCOR
* Resort Specific Benefits such as onsite parking, duty meals, team member discounts, laundered uniform.
* Career opportunities across the ACCOR network