- Job number: 2237
- Location: Flemington VIC, Geelong VIC, East Victoria Park WA (can be located at any of these locations)
- Employment Status: Full Time Permanent - Hybrid WFO/WFH
- Classification: Common Law Contract ($86,000 - $95,000 base + super + salary packaging options)
About the Role
Are you passionate about transforming education into a truly empowering experience? As our Learner Experience Manager, you’ll be at the heart of shaping how our students connect, grow, and succeed.
In this pivotal role, you’ll lead cross-functional teams across Industry Partnerships, Learner Support, and Communications, working hand-in-hand with our Learning Design Manager to deliver a seamless, engaging, and impactful learner journey—from first contact to course completion and beyond.
You’ll be the driving force behind:
- Elevating student engagement through tailored support, inclusive communication strategies, and meaningful industry connections.
- Strengthening practical learning by overseeing placements and engaging with and seeking feedback from key industry stakeholders
- Championing learner-centred design, ensuring every touchpoint reflects our commitment to quality, accessibility, and continuous improvement.
This is a hands-on leadership role where you’ll coach and support your team, foster innovation, and embed a culture of continuous improvement. You’ll also play a strategic role in aligning learner experience initiatives with organisational goals—ensuring our training programs not only run smoothly but deliver measurable and positive impact.
Key Responsibilities
- Lead and support a high-performing, motivated team, providing coaching and guidance.
- Drive learner engagement, support, and retention across all regions.
- Oversee practical placements and manage industry partnerships to ensure quality, compliance, and relevance.
- Support internal and student communications, keeping information clear, timely, and aligned to our values.
- Work with teams to implement strategic initiatives, boost performance, and continually improve the learner experience.
- Help develop and deliver learner experience strategies, including surveys, feedback initiatives, and forums to drive improvements.
What You'll Bring
- Previous management experience in an RTO or similar environment with a solid understanding of compliance in the VET sector.
- Experience leading and motivating a diverse, high-performing team.
- Flexible, adaptable, and able to thrive in a fast-changing environment.
- Strong people skills — nurturing and supportive, yet confident in providing direction and driving results.
- Skilled at building positive relationships with internal teams and external partners, especially in VET, community services, aged care, and disability sectors.
- Comfortable working with data — collecting, analysing, and using it to make smart decisions.
- Certificate IV in Training and Assessment (TAE) is a bonus.
Why Join Us?
genU staff have access to a range of benefits, including but not limited to the following:
- Commitment to Staff Health & Wellbeing: 24/7 access to an innovative, holistic employee assistance program that supports your emotional, mental, financial, and physical health.
- Increase your Take Home Pay: Non-for-Profit Salary package up to $15,900 per annum each FBT year plus further meals and entertainment benefits.
- Employee Discount Program: save money with employee discounts and savings at over 450 of Australia’s most loved retailers and service providers including Coles, Woolworths & JB HI-FI.
- Discount Study Scholarship: all genU employees are eligible for a 25% scholarship towards undergraduate and postgraduate courses at Torrens University.
- Employee Referral Program: refer someone to work at genU and receive a generous bonus once that person completes their 6-month qualifying period.
- Increased Leave Benefit: 15 personal leave days per annum and the option to purchase up to 4 weeks paid additional leave!
You will need the following or be willing to get:
- NDIS Screening Workers Check
- NDIS Worker Orientation Module Certificate of Completion
Ready to make a difference?
We are committed to supporting individuals throughout the recruitment and selection process, ensuring accessibility for all applicants. If you require adjustments or an alternate application format, please contact Amy Stewart at ***********@genu.org.au (quoting the job title and number).
For further details about the role, reach out to Anna Maree Alfirenko at ***************@genu.org.au
Note: Current genU staff should apply via the staff intranet.