Overview
Senior Technical Business Analyst role at Beyond Bank Australia. Hybrid work arrangements. Full time (75 hours per fortnight).
Company
Beyond Bank Australia is 100% customer-owned mutual bank with a credit union heritage, operating as a B Corp and committed to being a best relationship bank for customers and communities in Australia.
Job Description
As a Senior Technical Business Analyst, you will lead business process improvement, automation, and innovation initiatives across the organisation. You will combine advanced business analysis skills with specialist knowledge of Microsoft technologies—particularly Dynamics 365 Sales & Service—with a strong understanding of process re-engineering, AI-driven automation, and Agile delivery methodologies. You will identify and analyse core business processes, facilitate workshops and Scrum ceremonies, and document workflows and business requirements to support strategic and operational outcomes. You will deliver projects that enhance efficiency, reduce costs, and improve both customer and employee experiences.
Responsibilities
- Analyse key customer value chains and identify pain points to deliver more efficient processes for customers.
- Redesign and re-engineer business and documentation processes for efficiency and improved experience.
- Consult with subject matter experts to challenge and improve processes.
- Implement AI automation solutions to drive improvements.
- Maintain up-to-date knowledge of Beyond Bank processes, systems, and products within the banking industry.
- Ensure effective use of Microsoft technologies, including Dynamics 365.
- Develop requirements specifications and designs with key stakeholders.
- Design and write test plans, automate test cases, and facilitate Agile ceremonies (sprint planning, stand-ups, retrospectives, showcases).
- Support risk management and data-driven, compliant practices.
Qualifications
You are a curious, solutions-driven skilled who thrives on turning complexity into clarity, enjoys collaboration, and balances technical depth with ownership and adaptability. You should have:
- Minimum 5 years’ experience in business process mapping and system improvements.
- Experience with documentation design, development, and BDD testing.
- Strong knowledge of Agile principles and practices.
- Understanding of AI technologies and their business applications.
- Experience with Smartflows and complex document template development.
- Broad understanding of lending contracts, technology, applications, and banking systems, with proficiency in Microsoft Dynamics and other Microsoft tools.
- Strong business analysis, project documentation, and change management skills.
- Excellent communication and stakeholder engagement abilities.
- Leadership skills and the ability to work independently.
- Technical skills in AI automation and Microsoft Dynamics.
Additional Information
You will join a dynamic Technology team and have opportunities to collaborate with different teams to tackle challenges and drive change at Beyond Bank. The organization supports diversity and offers an accessible recruitment process. If adjustments are needed, contact
Benefits
- Additional 3 paid work-life balance days to boost annual leave
- Paid community volunteer days
- Employee discounts, health and wellbeing initiatives, assistance programs, and more
- Flexible and diverse working environment
- Career development opportunities, training, and coaching
Recruitment Process
The process may include phone screen, video interview, virtual or face-to-face interview, psychometric testing, and background checks. Some roles may require four weeks of mandatory training.
Apply
Applications close 05/10/2025. Visit beyondbank.com.au or contact We do not accept email applications; use the online portal.
As a Certified B Corp, we use our business as a force for good. We do not require agency support at this time.
By applying, you consent to pre-employment screenings (APRA, ASIC, Bankruptcy, National Criminal History, VEVO, Adverse Media, and references) at Beyond Bank Australia.
#J-18808-Ljbffr
📌 Senior Technical Business Analyst
🏢 Beyond Bank Australia
📍 Australia