About Our Store
We're committed to helping families live better for less. As part of Australia's largest and fastest-growing retailer, we have over 3,500 employees across our nationwide network of more than 100 stores and a support office based in Melbourne.
Our heritage dates back to 1952, when we started delighting customers and 'doing good'. Today, we build on that heritage while always focused on fulfilling our goal to be Australia's strongest growing total home solutions retailer.
Why Work With Us?
* We have a supportive, transparent, and inclusive team culture.
* We're a multi-award-winning, iconic retail brand with a rich history in the Australian retail market.
* You'll enjoy a competitive salary package, leading commission structure for sales positions, and generous team member discounts across our stores.
* You'll work with exciting, industry-leading products and brands from Apple to Dyson, Samsung, Nespresso, Weber, and much more.
* We support vulnerable members of our community through donations to our workplace giving programs.
* You'll have exposure to ongoing training & development opportunities from day one.
* We offer fantastic long-term career opportunities across our group.
The Role
As an Operations Team Member, you'll report to the Operations Manager and be an integral part of our customer-facing team. You'll effectively deliver store operations activities in support of a sales-focused culture and profitable sales growth.
Key Responsibilities:
* Deliver effective store administration in line with standard procedures, including:
* Cash handling and banking integrity
* Tendering transactions
* Systems access and data integrity
* Store web sales and extended warranty claims
* Telephone management and enquiries
* Marketing and promotional activity
* Contribute to financial performance through effective inventory management and management of controllable expenses
* Manage all sales channel fulfillment in line with procedures
* Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required
* Contribute to our brand and store experience through quality merchandising, in-store marketing, and presentation
* Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities.