Location
This role could be based out of any of our PwC offices in Australia.
About Us
At PwC Australia, the work you do today could help define what's possible tomorrow, paving the way for personalized customer experiences and transforming how organizations engage with their clients. As a Customer Transformation Professional, you'll play a vital role in clients to rethink their customer connections through the combination of deep expertise across marketing, sales, commerce, and service with cutting-edge AI solutions. We're dedicated to converting every interaction into business value—whether through crafting data-driven strategies, enhancing sales effectiveness, or scaling customer service operations. Working with clients across technology, analytics, and creativity for reimagining customer relationships and aspire to lead future-focused transformations.
Why PwC
At PwC Australia, your skills meet purpose. We tackle big challenges across industries like finance, technology, energy, and health—giving you the chance to make a real impact. Here, your growth is our priority. You'll work with leading teams, explore new technologies, and unlock your full potential. Join a global community of more than 370,000 people who value bold ideas, collaboration, and lasting change. Together, we're building trust and shaping the future.
What you'll do
* Design and deliver customer-led strategies across marketing, sales, service, and commerce to help clients transform how they engage their customers.
* Lead and be part of end-to-end consulting engagements, from diagnosing growth opportunities to implementing AI-enabled solutions that elevate customer experience.
* Partner closely with stakeholders to shape go-to-market models, optimise commercial performance, and drive measurable business outcomes.
* Work cross-functionally with strategists, technologists, and experience specialists to bring innovative, data-driven solutions to life.
* Translate insights and analytics into actionable recommendations that improve customer journeys and unlock sustainable value.
What we're looking for
* Previous consulting experience preferred.
* Experience in customer, commercial, or front-office transformation—spanning strategy, design, execution, or enablement.
* Strong stakeholder engagement skills, with the ability to influence and simplify complex ideas.
* Comfort working with data, technology, or digital tools to solve customer and commercial problems (deep technical expertise not required).
* Adaptability and structured problem-solving skills to navigate client ambiguity and fast-moving project environments.
* A collaborative mindset and a passion for building better customer experiences through creativity, insight, and innovation.
What you could gain
* The opportunity to work with leading organisations and cutting-edge technology that challenge and expand your expertise.
* Flexibility means trusting you to choose when, where, and how you work—balancing what's best for you, your team, and your clients to grow and thrive together.
* Clear paths for career progression supported by continuous learning and leadership development.
* Generous leave entitlements to support your work-life balance - including floating public holidays, birthday leave and ability to purchase additional leave on top of your four weeks.
We know that perks are as important as your financial rewards. Explore all the benefits that PwC has to offer here: https://bit.ly/4fFLA3z
Ready to grow here and go further? Join PwC Australia as a Customer Transformation Professional and make an impact that goes beyond the expected. Apply now and take your next step with a team shaping the future.
The minimum salary for a Senior Associate in this role is AUD 85,700 including superannuation. Higher grades will receive a salary range above this in line with the salary bands for these positions.
We're committed to treating all our job applicants fairly and with respect, irrespective of their actual or assumed background, disability, neurodivergence, or any other protected characteristic. We want you to have every opportunity to thrive in our selection process. In the application form, you can let us know what adjustments you require during our recruitment process and/or any workplace accommodations you anticipate needing to help you perform your role.
No agencies please: We kindly request that recruitment agencies do not submit CVs in response to this advertisement. We are only accepting applications direct from individuals.
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