The Opportunity:
We are currently partnering with a well-established national business to recruit a Customer Service Representative for an immediate contract opportunity based in Oakleigh. This role sits within a busy and collaborative customer service team and will suit someone who thrives in a fast-paced environment, enjoys building strong customer relationships, and can confidently manage customer enquiries across both phone and email. Supporting a key business transformation project, this is an excellent opportunity to join an organisation with a strong customer-first culture and positive team environment.
Key Responsibilities:
* Manage high volumes of inbound customer enquiries (30–50 calls daily)
* Respond to customer queries relating to ETAs, pricing, proof of delivery, tracking information, and general order enquiries
* Manage customer email enquiries and provide prompt follow-up communication
* Liaise with internal teams to coordinate customer outcomes and updates
* Track deliveries and provide accurate status updates to customers
* Maintain accurate records across internal systems
* Support general customer service administration and coordination
* Deliver a high standard of customer experience across all touchpoints
About You:
* Previous experience in Customer Service, Order Management, or Customer Support
* Comfortable working within a busy inbound environment
* Strong communication skills across phone and email
* Customer-centric approach with strong problem-solving ability
* High attention to detail and ability to manage competing priorities
* Confident learning and navigating multiple systems
* Positive, energetic personality with a collaborative team mindset
* Someone who enjoys contributing to a fun and supportive workplace culture
What's in it for You?
* Immediate start opportunity
* Join a well-established and highly regarded national business
* Supportive, collaborative, and energetic team culture
* Office-based role in Oakleigh
* Flexible working hours (8:00am–5:00pm with flexibility around start/finish times)
* Opportunity to gain exposure within a large-scale business transformation project
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