Job Description
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The position of Chief Technical Strategist is an exciting opportunity for a seasoned professional to join our team. As a core member of the worldwide Customer Success Org, this role plays a critical part in customer onboarding, including implementation, integrations, and technical advisory.
The successful candidate will have a strong technical foundation and a clear devotion to serving and satisfying customers in a consultative approach.
This position requires:
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* Leads the technical engagement for high-value and complex customer accounts;
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* Serves as the primary technical advisor during onboarding, implementation, and steady-state operations;
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* Use a systematic approach to design and validate technical solutions that align with customer objectives;
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* Transform complex requirements into scalable solutions;
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* Serve as the primary technical advisor for assigned accounts and provide strategic technical guidance and best practices;
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* Drive proactive maintenance, data tuning and upgrade planning;
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* Coordinate with engineering for complex technical challenges;
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* Contribute to technical community building initiatives;
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* Experience in security, operations, project or account management;
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* Help mentor junior technical team members.
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Required Skills and Qualifications
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To be considered for this position, the candidate should possess:
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* A minimum of 7+ years of customer-facing experience in security, operations, technical account management or project management role;
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* Strong post-sales experience required;
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* Advanced project management capabilities;
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* Experience in enterprise architecture and solution design;
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* Proven track record of managing complex technical relationships;
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* Excellent communication (written and verbal) skills, both internally and externally;
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* Excellent time management skills and strong sense of urgency;
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* Security domain knowledge;
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* BS/MS degree preferred.
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Benefits
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We take good care of our people. Our benefits include:
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* Company computer hardware of your choice;
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* Virtual events, happy hours, trivia, and fun;
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* Monthly Internet & Phone Reimbursement;
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* Opportunities to learn and grow.
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Others
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DTEX Systems is one of the most trusted and innovative brands in the cyber security market. We have received significant financial backing from leading VC firms and have just set a record-breaking year of growth.
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We are committed to creating a dynamic work environment that fosters growth, innovation, and collaboration.