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Customer service manager

Ballarat
beBeeLeadership
Customer Service Manager
Posted: 21 December
Offer description

Role Description:

We are seeking a results-driven Assistant Store Manager to lead our team in delivering exceptional customer service and driving business success. As an Assistant Store Manager, you will be responsible for mentoring and coaching your team to achieve their full potential, ensuring they have the skills and knowledge required to excel in their roles.

In this role, you will work closely with the Store Manager to develop and implement strategies to drive sales growth, improve customer satisfaction, and enhance the overall shopping experience. You will also be responsible for managing stock levels, maintaining visual merchandising standards, and ensuring accurate inventory management.

The ideal candidate will possess excellent leadership skills, a passion for customer service, and a proven track record of driving sales growth. They will be able to prioritize tasks effectively, manage conflicting priorities, and ensure timely completion of tasks. Additionally, they will be able to motivate and build high-performing teams while fostering a positive culture.

* Mentor and coach team members to achieve their full potential.
* Develop and implement strategies to drive sales growth, improve customer satisfaction, and enhance the overall shopping experience.
* Manage stock levels, maintain visual merchandising standards, and ensure accurate inventory management.
* Prioritize tasks effectively, manage conflicting priorities, and ensure timely completion of tasks.

Benefits:

We offer a range of benefits to support your physical and mental wellbeing, including:

* Award-winning programs that support career growth.
* Team member, family & pet benefits across Petstock Group & Woolworths Group.
* Free access to mental health, financial & wellbeing support services.

Required Skills and Qualifications:

To be successful in this role, you will need to have:

* Experience in a similar store leadership role or ready to take that next step up in your retail management career.
* Demonstrated drive to achieve and exceed sales targets.
* Strong leadership with the ability to motivate and build a high-performing team while fostering a positive culture.
* Ability to prioritize and manage conflicting priorities, ensuring timely completion of tasks.
* Ability to drive safe Work, Health & Safety practices.

Why Join Our Team?

We are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within a 80km radius) to strengthen community connections and support local economies. We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves. At our organization, we recognize the benefits of hiring individuals who have unique insights into the local community.

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