Optus is seeking a Contact Centre Specialist to deliver high-quality technical support for Cloud Contact Centre technologies. This role requires a strong ICT technical background and involves collaboration with teams to ensure exceptional customer experiences.
Key responsibilities include handling escalated incidents, updating ServiceNow records, and participating in service governance meetings. Candidates should have excellent communication skills, flexibility, and a focus on positive outcomes.
This role offers benefits such as competitive remuneration, discounts on Optus products, and flexible working arrangements.
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