Operations Manager – Remote Operations
Salary: From 143,571 plus super
Roster: 8:6 FIFO roster
Location: Northern Territory. Point of hire can be Perth, Darwin or Brisbane
About Compass Group
Compass Group provides essential services across remote mining operations throughout Australia, delivering integrated solutions across Catering, Retail, Cleaning, Facilities Management and Administration.
We pride ourselves on delivering safe, high-quality services that create a home away from home for our clients and customers, while supporting our people to thrive in remote environments.
The Opportunity
We are seeking an experienced Operations Manager to join our remote operations at Tanami, NT.
This role is ideal for a client-focused operational leader with strong commercial acumen, people leadership capability and a safety-first mindset. You will work closely with Unit Managers and the Account Manager to deliver contractual outcomes, drive performance and foster a strong operational culture across site.
Key Responsibilities
* Maintain a strong client and customer focus, anticipating needs and delivering added value
* Build and sustain effective client relationships, ensuring contractual obligations are met
* Support the Account Manager to identify and develop new business opportunities
* Coach leaders to embed cross-selling and additional service offerings
* Communicate outcomes and actions from Service Navigator reporting
Consumer Sales & Service Excellence
* Establish and monitor high-quality operational standards across the site
* Drive strategies to improve service delivery, customer satisfaction, volumes and margins
* Champion site presentation, brand and merchandising standards
* Develop and implement retail sales and marketing strategies
* Promote a culture of continuous improvement and innovation
Commercial & Financial Performance
* Manage cost of food and goods in line with budgeted targets
* Drive operational efficiencies to deliver sustainable financial outcomes
* Prepare and manage budgets in collaboration with Unit Managers and Commercial teams
* Monitor financial performance using Compass Group systems and implement corrective actions
* Ensure accurate and timely client billing and management of debtor days
Leadership & Compliance
* Provide leadership, coaching and operational support to Unit Managers and site leaders
* Ensure compliance with legal, regulatory and Compass Group standards
* Identify and mitigate operational risks, minimising incidents
* Establish strong internal and external stakeholder relationships
* Monitor, report and adjust performance against agreed targets
People Leadership
* Lead recruitment, onboarding and retention strategies
* Build a positive, inclusive and high-performing workplace culture
* Support leader development and succession planning
* Ensure performance management, recognition and training pathways are embedded
Health, Safety & Environment
* Demonstrate visible commitment to safety leadership
* Embed Compass Group's Safety Culture framework
* Ensure compliance with WHS, food safety (HACCP) and environmental standards
* Coach leaders to identify, eliminate or reduce risk
The person
* Minimum 4 years' experience in an operational leadership role
* Strong understanding of WHS, food safety and environmental compliance
* Proven commercial acumen, including budget management
* Ability to build strong relationships with clients and diverse stakeholders
* Sound knowledge of workplace relations and awards
* Strong IT and systems capability
Desirable:
* Business or Degree qualification
* Contract management experience
* Food Safety Supervisor Certificate
* FIFO or remote operations experience
The Benefits
* Competitive FIFO salary + super
* FIFO roster with flights, accommodation, meals and uniforms provided
* Access to site facilities (gym, recreation and social activities)
* Comprehensive onboarding and training through Compass Group
* Ongoing leadership development and career progression
* Paid parental leave and salary sacrifice options
* Access to wellbeing, retail and lifestyle programs
Diversity & Inclusion
Our people are at the heart of what we do. We are committed to creating inclusive workplaces where everyone feels valued and supported.
We welcome and encourage applications from Aboriginal and Torres Strait Islander peoples, people of all backgrounds, ages, sexual orientations, gender identities and expressions, and people with disability.