Scenic Rim Regional Council – Beaudesert QLD
EOI Council Support Officer
Casual positions across Council departments
Administration, Customer Service, Cultural Services and Libraries
The Scenic Rim is a region of opportunity surrounded by World Heritage-listed national parks and well renowned for its breathtaking scenery, agricultural and tourism industries. At Scenic Rim Regional Council, we deliver community services and infrastructure to the region's population of more than 50,000. With a diverse team exceeding 470 employees, we are committed to shaping a progressive future for our community through collaboration, integration and innovation. We are proudly an equal opportunity employer that embraces diversity and a workplace underpinned by shared ethos and values that shape our actions and behaviours.
About this opportunity
Council is seeking motivated and customer-focused applicants to join our teams across a range of service areas. We are currently recruiting for the following roles:
* Administration Support Officers
* Customer Service Officers
* Library Officers
* Cultural Officers
Applicants may apply for one or multiple roles and are encouraged to nominate their preferred area(s) of interest in their application. These opportunities offer varied work environments, the chance to support our community, and the ability to develop valuable skills across Council services.
Administration Support Officer's
provide administration and support services to the various teams within Council including data entry, processing correspondence, report generation, minute taking, finance and purchasing activities along with contribution to the coordination of daily team activities.
Customer Service Officer's
deliver exceptional service across our multi- channel customer service centres. If you have strong communication skills, enjoy helping others and thrive in a customer focused environment, we'd love to hear from you
Library Officer's
support the delivery of library services within Council's Libraries, ensuring high quality customer service and effective contribution as a collaborative member of the library team. The Primary focus is to provide reliable library services, positive customer experiences and engaging community programs.
Cultural Officer's
support our Cultural Centres in the implementation of events, performances, functions and bookings for Scenic Rim Cultural Centres (Beaudesert, Boonah and Tamborine Mountain). Cultural Officers shifts could be from Monday to Sunday and from a variety of hours depending on events and requirements.
Additionally, you'll also …
Administration:
* Perform a range of general administration duties which include collecting and distributing daily mail, registering and maintaining correspondence in Council's document management systems, generating letters, spreadsheets and presentations.
* Assist with effective and efficient financial and purchasing activities including initiating purchase orders; receipt of invoices and maintaining accurate supplier and purchase records.
* Engage and work with stakeholders across and external to Council to foster collaboration, continuous improvement and ensure good practices toward the delivery of service excellence.
* Maintain confidentiality and quality assurance practices to manage efficient information flow and document approval circulation and to ensure accurate, timely and professional document and data compilation, delivery and storage.
Customer Service Officer:
* Deliver an exceptional level of customer care to all customers of Council, both internal and external, by effectively managing customer enquiries, service requests and transactions via a multi-channel customer care and engagement center.
* Relay technical information in response to more complex customer enquiries, as required.
* Promote, display and lead exceptional customer-focused behaviour to inspire and create a customer-led culture within council.
* Manage customer complaints in a proactive and sensitive manner, ensuring the customer is referred to the appropriate business unit as required.
Library Officer:
* Perform a range of administrative and operational library tasks, including the sorting of library materials and collection maintenance activities.
* Engage with customers by responding to enquiries, providing reader's advisory services, and reference support.
* Shelve library materials and maintain an organised library environment, including manual handling as required.
Cultural Officer:
* Assist with the set-up and pack-down of events, exhibitions and performances including:
o Placement of seating, staging and equipment
o Servicing during the event/performance
o Clear-up and pack-down of equipment used
* Providing basic AV and technology support for performances, functions, exhibitions, etc.
* Customer focused food and beverage service to event patrons & attendees
About you…
* A clear, friendly and professional approach with customers and staff on the telephone, in person and via written communication such as emails.
* Demonstrated knowledge of routine administrative practices and procedures.
* Ability to perform assigned tasks independently as well as work in a team environment.
* An ability to follow instructions and to organise your own time to achieve targets within a set timeframe.
* Current Queensland C Class driver's license
What's in it for you?
Scenic Rim Regional Council is an innovative employer that offers flexible working arrangements and a supportive, collaborative team environment.
* Customer Service Officers will be offered a competitive remuneration package of up to $47.41 per hour, inclusive of casual loading, plus superannuation
* Administration Support Officers and Library Officers will be offered a competitive remuneration package of up to $43.19 per hour, inclusive of casual loading, plus superannuation.
* Cultural Officers will be offered a competitive remuneration package of up to $39.03 per hour, inclusive of casual loading, plus superannuation
How to apply
* Check out the position description and further information available at Careers with Council – Scenic Rim Regional Council.
* Submit a covering letter that tells us why YOU WANT this role. Ensure to include your skills, experience and suitability addressing the 'About you' criteria. Be passionate Be creative Be specific Max 2 pages.
* Attach your resume that provides a clear statement of your working history, relevant skills and key achievements (including specific examples of what you've done in the past).
Applications close: 12noon 17 January 2026
For more information contact ****@scenicrim.qld.gov.au.
Council is an equal opportunity employer and offers a smoke free work environment.
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