Description Overview The Quality Assurance Specialist ensures the delivery of the Quality program’s objectives at an operational level, supporting resilience through improved performance. This role conducts quality reviews across various processes, identifying trends, policy adherence, and improvement areas. They provide detailed analysis to uncover training needs, process inefficiencies, and cost-saving opportunities, while working with business units to track the impact of quality initiatives and support the Quality Accreditation Program. Hybrid work – 50% in-office per fortnight Melbourne location only Key Accountabilities and Main Responsibilities Strategic Focus Analyse and report on business unit quality performance Drive accountability through insights and visibility of results Act as Quality SME and support process improvements Prepare recommendations for policy or procedure enhancements Maintain and promote QA standards and best practices Identify systemic issues and recommend solutions Conduct independent QA reviews and maintain audit records Ensure accurate use of Quality Management Systems Operational Management Build strong relationships to share best practices Use tools and data to uplift quality processes Participate in QA meetings and workshops Support reporting improvements with stakeholders Promote the QA framework and mentor staff Act as a quality role model across the business Governance & Risk Identify risks and recommend solutions Collaborate with Risk, Compliance, and Training teams Support implementation of projects and process changes Ensure compliance with legislation and MUFG standards Experience & Personal Attributes Strong planning, problem-solving, and communication skills Experience in stakeholder engagement and prioritisation Knowledge of continuous improvement practices Intermediate MS Office skills (Visio and Project desirable) Superannuation or financial services experience preferred Business-related tertiary qualification and 3 years’ experience preferred Knowledge of MUFG systems, policies, and superannuation processes a plus Some of our Employment Benefits: Flexible working– enabling our employees to work in the office and at home Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave Employee Recognition Program - to recognise people who are demonstrating our values and Talent Referral Program Salary Sacrificing via Superannuation Employee Assistance Program Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft! Novated Car Leasing Culture @ MUFG Pension & Market Services: We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.