Time left to apply End Date: August 13, 2025 (12 days left to apply)
job requisition id JR-10153762
Employment Type
Permanent
Employment Type
Permanent
Closing Date
12 Aug 2025 11:59pm
Job Title
Creative Services Lead
Job Summary
Job Description
Who We Are
We are Australia's leading telecommunications and technology company. And with a global presence in more than 22 countries, we have a strong global footprint. Our purpose is to build a connected future so everyone can thrive. We are all about providing the best experience and delivering the best tech on the best network. This includes making Telstra the place you want to work.
What We Offer
Performance-related pay
Access to thousands of learning programs so you can level-up
Global presence across 22 countries; opportunities to work where we do business.
Purchased annual leave scheme
Additional Telstra day off
Additional 30% off Telstra products and services
Toolkit provided (laptop + mobile phone + plan paid for)
About the role
Telstra's in-house creative agency is looking for a Creative Services Lead to play a critical role in our transformation to a full service in-house agency within the Telstra marketing department, responsible for creative delivery and high-level end-to-end creative execution.
The Creative Services Lead is the operational and planning engine of the in-house agency—ensuring every piece of creative work is delivered efficiently, strategically aligned, and effectively resourced across our hybrid model. The role works alongside the Head of Agency and the ECD as a strategic connector, translating business and media requirements into integrated creative planning frameworks, clear schedules, and creative execution plans that enable high-quality, high-volume creative delivery.
This role focuses on proactive planning, team enablement, governance, and resource forecasting. Responsible for ensuring we have the right capabilities and capacity to partner with our business departments to deliver creative excellence. This role will support our transformation by preparing proactive programs of work and proposals for evolutions in our creative talent and tools.
Key Responsibilities
Creative & Campaign Planning
* Partner with marketing and media to scope upcoming campaigns and define how they translate into creative in-house workstreams.
* Develop communications, asset matrices and planning calendars, ensuring creative work aligns with chapter priorities, customer journeys and channel strategy.
* Work with strategy and creative leadership to determine the best-fit creative approach, timelines, and team allocation for each brief.
Process Management
* Own the project intake, briefing, and creative delivery processes, ensuring consistency and clarity across the agency.
* Manage scheduling, prioritisation, and the status of creative work in collaboration with project managers and delivery teams.
* Drive end-to-end creative project visibility, from scope to sign-off.
Resource & Capacity Planning
* Forecast and monitor resource capacity, surfacing gaps or risks early.
* Allocate projects based on skillsets, availability, and campaign priority, ensuring balanced workloads.
* Support performance planning with dashboards, tools, and systems that surface key operational insights.
Collaboration & Communication
* Lead weekly planning sessions and creative stand-ups, keeping teams aligned and informed.
* Act as a central point of contact for cross-functional partners, managing expectations and communicating updates.
* Build a culture of accountability and trust through transparent communication and clear ownership.
* Work in partnership with the Head of Agency and ECD to identify new creative opportunities and briefs, while managing the production of new business projects.
Continuous Improvement & Reporting
* Track IHA operational performance using our IHA tools.
* Surface insights to improve timelines, brief quality, and creative output.
* Implement and evolve tools, templates, and processes that improve speed, clarity, and effectiveness across the agency.
Mentoring and Management
1. Lead and manage team of Senior Producers to deliver our quarterly project plan.
* Coaching and developing Delivery and CCP team members to enable them to provide high standards of deliver quality providing support and feedback along the way.
* Building strong, trusting relationships within teams that enable a high performing team culture aligned to living our values.
* Providing clarity on performance, behavioural goals and expectations to your delivery team members to ensure that they can contribute to both IHA and marketing activity.
Knowledge & Experience
The successful candidate will have:
* 5–8+ years in creative delivery, creative services, or agency workflow planning (in-house or external).
* Strong background in managing creative workloads, timelines, and project health.
* Familiar with media, marketing and content development cycles across CRM, digital, social, print, and in-app.
* Experience implementing and managing project and resource management tools (e.g. Workfront).
Technical Skills
* Deep familiarity with creative agency management, campaign calendars, and status reporting tools.
* Confident using project data to evaluate efficiency and suggest service improvements.
* Able to facilitate operational and transformational workstreams, capture actions, and own implementation of next steps.
* Possess strong communication skills and can confidently collaborate with and/or present/pitch to stakeholders.
* Familiarity with marketing and advertising principles or experience working with/within an agency operational team highly favourable for this role.
We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.
As part of your application, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
We work flexibly. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.
We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on DisabilityandAccessibility@team.telstra.com.
About Us
We're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General's Office to the Australian icon we are today, the heart of Telstra has never changed. We've always been committed to being a great place to work as we make the world a better place too.
Working at Telstra, we all have a why. Whether it's endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we're motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most.
Recruitment Support
We are committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox.
In a business as big and diverse as ours, there's a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore.
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