Technical Services Manager
We are seeking an experienced Technical Services Manager to join our team. As a Technical Services Manager, you will drive effective management of our coffee machines and equipment to ensure we uphold service agreements with customers.
This role involves managing a team of Service Specialists for machine installations, technical services support, training, spare parts warehousing, and equipment supply and demand planning.
You will monitor financial performance for the technical services budget and implement cost-effective solutions where appropriate while maintaining service excellence.
The role also requires managing third-party technical service supplier relationships, including contract management, ensuring service level agreements are being met.
You will collaborate with our out of home sales team on equipment strategy and portfolio selection.
The ideal candidate will have at least 7 years' experience in a similar position, with a focus on providing a high level of customer service.
Experience working with coffee equipment and closely with an out of home sales team will be highly regarded.
You should be analytical with the ability to build and deliver strategy.
A proven track record of managing budgets and implementing cost-effective solutions is essential.
Key Responsibilities:
* Manage a team of Service Specialists
* Monitor financial performance and implement cost-effective solutions
* Manage third-party technical service supplier relationships
* Collaborate with out of home sales team on equipment strategy
Requirements:
* At least 7 years' experience in a similar position
* Experience working with coffee equipment
* Experience working with an out of home sales team
* Analytical skills with ability to build and deliver strategy
* Proven track record of managing budgets
Benefits:
* Support, training and an extensive onboarding program
* Hybrid working arrangement
* Delicious coffee and tea on-site and quarterly free staff orders of favourite coffee and tea brands
* Campos Coffee discounts up to 50% off
* Free parking at office
* Access to special event leave
* Opportunity to purchase additional annual leave