A fantastic opportunity has arisen for a highly motivated professional to join our dynamic and vibrant team as the Workplace Experience Manager for our national retail banking client. This role will be based at their office in Adelaide overseeing the day-to-day service delivery by the workplace team and vendor partners.
Key Accountabilities
* Create a fun and impactful client engagement strategy which supports the national plan
* Engage with all guests, employees, and key stakeholders
* Manage site‐specific Concierge Team
* Ensure coverage and work with client for when start/finish times need to differ to align with requirements
* Arrange coverage for personal/annual leave periods
* Step in to cover front desk when required
* Lead the development and implementation of all internal communication strategies in collaboration with client's leadership with a focus on improving culture and employee engagement
* Liaison with JLL team and client on soft service delivery
* Share regular event and celebrations content
* Create, manage JLL profile within the client account
* Adopt innovative communication strategies
* Champion monthly meetings with stakeholders to enhance relationships Leadership / Staff Management
* Formulate a monthly calendar of events and implementation plan
* Build and maintain Standard Operating Procedures
* Providing outstanding customer service and organize memorable events that aligns with client expectations
* Propose ideas to improve event and service quality
* Develop an event planning process that is simple to adopt and implement
* Assist in the coordination of event orders with client, team, and vendors
* Ensure the workplace delivery of all operational requirements as per the client scope of works across site including but not limited to reception, mail and office services
* Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures
* Resolve user's complaints and concerns with solutions and follow up
* Review vendor KPI's to ensure service providers performance aligns with contractual obligations
What we are looking for
* Excellent verbal and written communication skills as well as presentation skills, using English language as the preferred communication channel
* Able to adapt in a fast‐paced working environment and versatile in meeting client changing needs and requirements
* Strong analytical, organization and administration skills
* A minimum of 2‐3 years in a people management role
* Knowledge of critical facilities
* Knowledge of vendor management for specialized services
* Demonstrates proactive & professional approach to customer service and stakeholder engagement
* Has a natural hospitality‐orientated communications acumen
* Ability to interact with a wide range of client staff, including senior levels
* Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
What you can expect from us
You'll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like‐minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World's Most Ethical Companies.
We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
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