Customer Service Representative Job Description
We are seeking a skilled Customer Service Representative for a full-time, on-site role in Charters Towers, QLD. The ideal candidate will have excellent communication skills and be able to handle client interactions professionally and efficiently.
The primary responsibility of this role is to provide outstanding customer service via phone calls. This involves addressing customer queries, providing information about services, resolving issues, and ensuring customer satisfaction. In addition, the representative will be expected to deliver accurate and timely responses while managing customer accounts and records.
In this dynamic environment, you will work collaboratively with our team to foster success and efficiency through strong partnerships. Your problem-solving, time management, and multitasking abilities will be essential in meeting the demands of this role.
To excel in this position, you will require:
* A high school diploma or equivalent; further education or certifications are an advantage
* Previous experience in call center operations is a plus
* Proficiency in English and basic computer skills
* Customer service and communication skills to handle client interactions professionally and efficiently
* Problem-solving, time management, and multitasking abilities
You will also need to be able to work effectively in a team-oriented environment and adapt to changing circumstances as required. If you have the necessary skills and qualifications, we encourage you to apply for this exciting opportunity.