Office Administrator / Customer Service & Scheduling Coordinator
Townsville, QLD | Full-Time | Monday to Friday
$60,000 – $75,000 + Super (depending on experience)
We are a locally owned and established pest control company in Townsville, seeking a reliable and organised Office Administrator / Customer Service & Scheduling Coordinator to join our team.
This role is best suited to someone who lives locally and is looking for a stable, long-term position with a growing Townsville business.
This is a varied role for someone who enjoys a busy office environment where no two days are the same, managing customer enquiries, coordinating technicians, and supporting office operations. The role also includes social media management and online advertising support.
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About the Role
• Schedule jobs and coordinate service technicians
• Answer customer enquiries via phone and email
• Prepare invoices and assist with basic accounts administration
• Manage company social media pages and paid online advertising
• Respond to online enquiries and customer reviews
• Provide general administrative support to ensure smooth office operations
This role is similar to a service coordinator or busy reception role, where managing schedules and customer communication is a key part of the day.
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About You
The ideal candidate will have:
• Previous experience in administration, office support, or service coordination
• Strong communication and customer service skills
• Excellent organisation and time management
• Confidence using computer systems and office software
• Proficiency in Microsoft Office, Excel, scheduling software, and basic computer skills
• Experience with social media platforms or online marketing (preferred)
• The ability to work independently and take initiative
• Positive attitude and willingness to learn
Additional requirements:
• Comfortable handling a busy phone line and multiple customer enquiries throughout the day
• Able to stay organised and calm while managing technician schedules and changing priorities
• Takes ownership of problems and acts proactively without being asked
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Why Join Us
• Stable Monday to Friday role – no weekend work
• Join an established local business with a strong reputation
• Friendly and supportive small team environment
• Varied role combining administration, customer service, and marketing
• Opportunity to grow with a growing Townsville company
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Our Team Culture
We value team members who are reliable, take pride in their work, and enjoy contributing to a positive team environment.
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How to Apply
To apply, please submit your resume along with a short cover note to *****@goldstermites.com.au
Or call Paul on 0477711*** for more information.
outlining:
• Your previous administration or service coordination experience
• Any social media or marketing experience
Applications will be reviewed as they are received. Only candidates who meet these key criteria will be contacted for interviews.