**Job Overview:**
At News Corp Australia, we are seeking a skilled professional to join our team as a Customer Service Representative.
This role involves providing exceptional support to our customers through various channels, ensuring their needs are met and exceeded.
As a key member of our contact centre team, you will be responsible for delivering outstanding customer experiences, resolving queries efficiently, and promoting our products and services.
**Key Responsibilities:
* Provide timely and effective support to customers via phone, email, and webchat.
* Display empathy and understanding in all interactions, addressing customer concerns and resolving issues promptly.
* Utilize Salesforce to accurately process customer transactions and maintain accurate records.
* Work collaboratively with colleagues to achieve team goals and KPIs.
**Benefits:**
News Corp Australia offers a range of benefits to support your personal and professional growth. These include:
* Exclusively ours - Access to publications and products from across the News Corp family.
* Health & wellbeing - Advice, support, and facilities for healthy minds and bodies.
* Time off - A range of leave options to support your personal needs and moments that matter in life.
* Helping you grow - Development opportunities and recognition.
* Financial wellbeing - Support on making the most of your money.
* Perks & discounts - Exclusive offers across a range of products and services.
* Giving back - Make a difference to our communities.
**Our Culture:**
At News Corp Australia, we value diversity, equity, and inclusion. We strive to create an environment where everyone feels welcome, respected, and empowered to contribute their best work. Our commitment to these principles is unwavering, and we encourage applications from individuals who share our vision.
**What's Next?:
We're excited to take the next step in our journey with the right candidate. If you're passionate about delivering exceptional customer service and growing with a dynamic organisation, we'd love to hear from you.