Join a thriving financial services institution as a Customer Support Officer and be part of a dynamic Loan Support team.
- Enjoy a fantastic, flexible working environment and culture
- You will be given the tools you need for success
- Option to work from home 3 days a week after initial training
**About the Company**:
This prestigious non-bank lender specialises in residential and commercial lending. The business is comprised of highly experienced professionals with extensive backgrounds in property finance, providing a fantastic opportunity for someone to join and develop their career.
**About the Role**:
- Respond to customer enquiries via phone regarding their loans post-settlement
- Ensure all enquiries are handles accurately and professionally within SLA
- Collaborate with third parties to deliver effective customer service
- Strive to retain customers, particularly those looking to discharge
- Maintain accurate customer records and undertake loan file management post-settlement
**About You**:
- Possess 1-2 years' experience in a contact centre environment
- Experience in mortgages and/or commercial property is essential
- Exhibit strong attention to detail and good problem-solving skills
- Demonstrate a resilient and adaptable attitude
- Display superior customer service skills
- Possess exceptional communication skills; verbal and written
**What's on Offer**:
By joining this organisation, you will be given the tools you need for success and have the opportunity to take your career to the next level. You will enjoy a flexible and supportive working environment that values work life balance.
If you'd like to be considered for this role, please click **'APPLY'** and follow the prompts or alternatively get in touch with **Bat-Elle Kaplan **on **0431 779 900**.
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