Job Title: Regional Manager CQ/NQ
We are seeking an experienced and highly organised Regional Manager to oversee our Central and North Queensland (CQ/NQ) operations.
* This position is pivotal in ensuring operational excellence, financial performance, and client satisfaction across all teams within the region.
About the Role:
The successful candidate will have extensive leadership experience managing multi-disciplinary operational teams, a strong commercial acumen with a track record of driving profitability and growth, and proven ability to deliver high levels of customer satisfaction in a service-oriented environment.
* Key responsibilities include supporting schedulers, Service Supervisors and technicians in achieving their goals aligned with business objectives.
* Ensuring all teams meet or exceed customer KPIs through effective communication and proactive customer engagement.
* Monitoring and owning financial results for your region.
* Becoming the face of the region for our customers, the first person for them to call.
* Fostering strong cross-functional collaboration between operations, finance, HR, compliance, and customer-facing teams to maintain smooth workflows and accountability.
* Leading continuous improvement initiatives in workflows, dashboards, and reporting to enhance operational efficiency and customer outcomes.
* Approving and overseeing critical business decisions including quotes, timesheets, leave requests, and recruitment in line with commercial goals and workforce planning.
* Maintaining oversight of escalations, dispute resolution, incident management, and compliance issues, ensuring timely and effective resolution.
* Championing a positive workplace culture focused on employee development, high performance, and accountability.
* Driving business development initiatives, including onboarding new customers and expanding existing accounts to maximise productivity and growth.
* Collaborating closely with the Invoicing and Compliance teams to ensure accurate financial reporting and adherence to internal policies.
Requirements:
To be successful in this role, you will need to possess:
* Extensive leadership experience managing multi-disciplinary operational teams.
* Strong commercial acumen with a track record of driving profitability and growth.
* Proven ability to deliver high levels of customer satisfaction in a service-oriented environment.
* Excellent communication, negotiation, and stakeholder management skills.
* Experience with financial reporting, budgeting, and workforce planning.
* Background in HR management including recruitment, performance management, and employee relations.
* Proficient in operational dashboards, CRM, and scheduling software.
* Strategic leadership and vision.
* Results-driven with strong commercial focus.
* Exceptional interpersonal and communication skills.
* Problem-solving and decision-making aptitude.
* Ability to foster collaboration across diverse teams.
* Resilience and adaptability in a fast-paced environment.
* Commitment to continuous improvement and quality standards.
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
We are committed to fostering a positive and inclusive work environment, where employees feel valued and supported.
We believe in investing in our people and providing them with the tools and resources they need to succeed.
We are looking for someone who shares our values and is passionate about delivering exceptional results.
How to Apply:
If you are a motivated and driven individual with a passion for leadership and customer satisfaction, please submit your application.
We look forward to hearing from you and discussing this opportunity further.