About The Role
The Service Desk Officer is responsible for assisting Victorian Health Services and Health Technology Services application & support teams in responding to incidents, service requests, and change requests. This position acts as a central point of contact between Health Technology Services and its clients, triaging incidents and calls as they come in.
About Us
At the Victorian Department of Health, we envision a future where Victorians are the healthiest people in the world. We aim for a Victoria where children and residents thrive, workplaces are productive and safe, and communities are more connected.
Our goal is to support Victorians in staying healthy and safe, delivering a world-class healthcare system that provides access to safe, quality care leading to better health outcomes for all.
About You
To succeed in this role, candidates must be:
1. Familiar with end-to-end service delivery in an IT Shared Services or Outsourcing environment operating within an ITIL framework.
2. Able to meet deadlines, commitments, and Service Level Targets, including anticipating potential service level exceedances.
3. Committed to quality and continuous improvement.
For further information about the role, including key contact details and the application closing date, please refer to the attached position description.
What We Offer
* The opportunity to contribute to meaningful work, helping Victorians be the healthiest in the world.
* A range of growth and development opportunities within the department and the wider Victorian Public Sector.
* A strong commitment to work-life balance, including flexible working arrangements.
How To Apply
Applications should include a resume and a cover letter.
We are committed to building an inclusive workplace that values diversity and supports all employees. We encourage applications from Aboriginal people, people with disabilities, LGBTIQ+ individuals, and culturally diverse backgrounds. For accommodations during the recruitment process, contact inclusion@health.vic.gov.au. For more on our diversity initiatives, see inclusion and diversity at the Department of Health.
Preferred applicants may need to complete pre-employment checks, including a police check. All information will be handled confidentially in accordance with our Privacy Policy.
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