THE COMPANY An established technology company that builds security and access systems for large organisations. On offer: Hands-on role supporting systems and business critical applications across global offices. Exposure to projects, upgrades and continuous improvement initiatives. Ownership across support, standards, documentation and change. Private health insurance Onsite role (5 days a week) THE ROLE As an IT support analyst, you will support performance and reliability of applications and infrastructure across global offices. This is a hands-on support role, combining day-to-day troubleshooting with project work, system upgrades, documentation and continuous improvement. Responsibilities: Provide application and infrastructure support for critical business systems Monitor system performance, availability, and capacity, and carry out proactive maintenance Troubleshoot and resolve complex incidents, including root cause analysis and permanent fixes Plan and deliver system upgrades, including scheduling, coordination, and rollback planning Support IT projects and change initiatives from analysis through to implementation Work closely with business stakeholders to understand requirements and propose solutions Coordinate with vendors and third parties when required Maintain technical documentation, standards, and runbooks for each location Ensure systems align with security, compliance, and internal IT standards YOUR PROFILE: Suitable for a strong Infrastructure/ Systems support engineer with experience supporting global enterprise environments. Ideal for a technical guru with a strong focus on support, that proactively seeks out problems to innovate the business workflows. The following is required: IT support or infrastructure Support background in a global environment Strong experience with Windows Server & Desktop, including Active Directory, DNS, DHCP, Group Policy Experience supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Solid networking knowledge (Wi-Fi, VPNs, IP, DNS, connectivity troubleshooting) Experience with virtualisation platforms (VMware, Hyper-V) Experience with endpoint security tools (AV, patching, encryption, MFA) Familiarity with ITIL-based support processes and ticketing systems Clear communication skills and confidence engaging with business stakeholders Strong problem-solving mindset with focus on root cause, not just workarounds Organised, process-driven, and able to manage multiple priorities Nice to have: ITIL Foundation or similar certification ISO certifications/ Security frameworks knowledge (ISO207001, SOC2 etc.) Exposure to security or physical security systems (access control, CCTV) This is a full-time role located in Macquarie Park (on-site), offering $90,000 - $100,000 (plus super). *Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted. Reference Number: 06800-0013360655 This is a On-site position. By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.