Hardware Technician
Epson is a global leader in imaging technologies, working harmoniously with our environment and communities to improve the way we live and work.
We focus on what matters most. We are a business that prioritizes our people's well-being and takes pride in our ambitions and achievements.
We take our environmental impact and sustainability very seriously, and we're committed to helping everyone who works here reach their full potential.
About the Role
We seek an experienced Hardware Technician to repair and refurbish inkjet office printers and copiers and serve as the subject matter expert for our service partners and customers.
You will report to the Repair Centre Supervisor and collaborate with a team of 7 at the Epson Repair Centre in Yennora.
Your responsibilities include:
* Repairing and refurbishing printers and scanners
* Occasional onsite work (with short notice)
* Refurbishing products covered by warranty or deemed non-warranty jobs
* Ordering, receiving, and distributing spare parts
* Providing product support and technical advice to customers and service agents via phone and email
Key Responsibilities
* Fault diagnosis and repair of inkjet printers and scanners
* Maintenance and calibration of equipment
* Troubleshooting complex technical issues
* Excellent communication skills
* Ability to multitask and manage workload effectively
Requirements
* Experience repairing, installing, and troubleshooting printers & scanners in network environments
* A strong understanding of PC networking
* Good knowledge of Microsoft Office - Word, Outlook, & Excel
* The ability to maintain accurate job documentation
* A positive attitude with a willingness to learn
* Flexibility around travelling for work
* A valid driver's license and personal vehicle
What We Offer You
* Birthday leave
* Free parking at the Yennora location
* Staff discounts on Epson products
* Staff discounts on Seiko watches
* Epson's default super fund coverage and additional insurance coverage at no expense to the employee
This opportunity aligns with your skills and experience. If you'd be the ideal fit for this role, apply along with a current resume and a covering letter outlining why you'd be suitable.
Please note that only shortlisted applicants will be contacted, and pre-employment checks including references and police checks will be conducted later in the recruitment process.
We value diversity and inclusion, welcoming all applications regardless of gender, nationality, ethnic and social background, religion and beliefs, disability, age, or sexual orientation and identity.