Join a team dedicated to keeping our country's highest-risk individuals, families, executives, companies and assets safe, both in Australia and abroad. We are an advisory firm, which combines our security services and unique culture in a bespoke service – led by intelligence and grounded by collaboration.
We bring together experts in the fields of intelligence, technology, systems, operations and protection driven to design overarching or point solutions that safeguard our clients' lifestyle and the things that matter most.
With global operations and offices in Sydney and Melbourne, the business has experienced significant growth. Operating with the utmost discretion, we prioritise agility, discretion and excellence in execution. This role operates within the Global Security Operations Centre (GSOC), which functions 24/7/365 as a central command and monitoring centre, crisis management and information hub built on actionable intelligence.
This is not a cybersecurity role. This position operates on-site from Sydney. The working hours for a full-time role are hrs and hrs (2 days, 2 nights and 4 off).
Purpose of the Role
We are seeking a GSOC Operator to support our business, security operations, crisis management, intelligence and clients. The role requires the multi-tasking of customer service provision, threat detection through alarms and CCTV, alarm response, access control, crisis management, updating and implementing SOPs, OSINT monitoring of news, threat and sentiment towards our client, as well as the monitoring of global and local risks and events. The Operator will also be responsible of the coordination of security planning and a critical link between the GSOC and the Field Operative team.
What you'll do:
The GSOC Operator will be responsible for:
• Customer Service: responding to client requests and distributing them to the relevant internal teams.
• Communication: Handling communication systems, including radio, telephone, and email (both clients and internal).
• Coordination: Liaising with Field Operatives to ensure effective coordination of responses to incidents and operational requirements.
• CCTV, Alarms, and Access Control: Monitoring surveillance systems, such as CCTV,
responding to alarm activations, and managing access controls.
• Monitoring Systems: Performing system checks and monitoring for system faults.
• Escalation and Crisis Management: Acting as an escalation conduit to the relevant Duty
Lead or emergency contacts based on the nature of the emergency and requests. Implementing crisis management processes when necessary.
• Standard Operating Procedures (SOPs): Updating SOPs and collaborating with Security
Leads on the implementation of new alarms and cameras for new clients. Updating security
records, logs, client databases, and procedures.
• Client Expertise and Knowledge: Maintaining an excellent understanding of clients' specific SOPs and risk levels.
• Online Intelligence Monitoring: This involves monitoring, tracking, and analysing imminent threats both domestically and internationally. It includes alerting stakeholders about rapidly developing situations through Open-Source Intelligence (OSINT) to support our security operations on the ground.
What we're looking for:
• Passionate, proactive, self-motivated and can effectively prioritise, manage deadlines, and work autonomously.
• Experience in Control Room/ alarm monitoring centre.
• Understanding and knowledge of alarm management, access control and CCTV platforms.
• Excellent customer service skills.
• Strong interpersonal skills, including accuracy in information relay.
• Excellent communication skills.
• Adaptable, flexible, well organized, and strong attention to detail.
• Ability to work 24/7 rotating roster, including night shifts and weekends.
• Must have a NSW Security Licence (at least Class 1E Monitoring Centre Operator).
• Intelligence/OSINT knowledge would be advantageous.