Job Description
AWS Global Services includes experts from across AWS who help our customers
design, build, operate, and secure their cloud environments. Customers innovate
with AWS Professional Services, upskill with AWS Training and Certification,
optimize with AWS Support and Managed Services, and meet objectives with AWS
Security Assurance Services. Our expertise and emerging technologies include AWS
Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI
Innovation Center. You'll join a diverse team of technical experts in dozens of
countries who help customers achieve more with the AWS cloud.
Sr. Media Specialist TAMs work across all AWS Elemental media products and
CloudFront to apply their product knowledge to key customer projects during the
specification, development, deployment and acceptance phases to deploy video
workflows.
Sr. Media Specialist TAMs work hand‐in‐hand with Media Specialist Solutions
Architecture (SA) teams in AWS Sales, with Media Specialist SAs working to
understand customer needs and design relevant media solutions, Sr. Media
Specialist TAMs also work closely with customers to move those solutions from conceptual design to long‐term production operations. When customized solutions are needed, the Sr. Media Specialist TAM may also work closely with AWS Professional Services by representing the operational needs of the customer and aligning with the capabilities of AWS Support. While a Sr. Media Specialist TAM is not expected to develop software, a software development background is valuable in helping understand complex customer needs and drive software solutions. Sr. Media Specialist TAMs take overall ownership of the long‐term operational health of their deployed solutions and, by extension, significantly contribute to the overall success of their assigned customers. Sr. Media Specialist TAMs will also work closely with AWS Support TAMs, who will have overall TAM responsibility for AWS Enterprise Support customers. Most importantly, Sr. Media Specialist TAMs recognize that long‐term customer success depends on on‐going support and deep domain‐focused guidance throughout the lifespan of the customer.
Key job responsibilities
As a Senior Media Specialist TAM, you will:
1. Complete the onboarding and off‐boarding requirements of assigned key
customers
2. Own customer health dashboards for media workflows, working closely with the
AWS TAMs and Technical Project Manager where assigned
3. Work across AWS Elemental products and with AWS Solutions Architects to define
detailed customer project requirements and scope feature tickets
4. Interface with customer project managers and technical owners to understand
requirements and deliver product releases
5. Collaborate with Product Managers to prioritize customer requirements,
advocating for the customer
6. Work with Engineering managers to ensure delivery of product features to meet
customer requirements
7. Advocate, specify, and own the availability of customer test environments
either at AWS or customer locations
8. Verify implemented product features and test multi‐product customer project
workflows
9. Communicate with customers and internally across, up, and down customer
organizations
10. Mentor junior Media Specialist TAMs and Engineers
11. Define and implement team level metrics and processes
About the team About AWS Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path,
or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating —
that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee‐led and company‐sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge‐sharing, mentorship and other career‐advancing resources here to help you develop into a better‐rounded professional.
Work/Life Balance
We value work‐life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications:
* 5+ years of design/implementation/operations/consulting with distributed applications experience
* 5+ years of technical engineering experience
* 2+ years of software development, or 2+ years of relevant technical position experience
* 3+ years of solving problems with technology in the Media & Entertainment Industry experience
Preferred Qualifications:
12. Experience in a 24x7 operational services or support environment
13. Experience communicating with customers, technical, regulatory, business
teams, and management to collect requirements, describe product features, and technical designs
14. Experience with video and image processing and compression algorithms and standards, computer vision and/or machine learning
15. Experience with video encoding and streaming media standards
16. Experience implementing AWS/cloud services
Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians
of country throughout Australia and their connections to land, sea and
community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more
information. If the country/region you're applying in isn't listed, please
contact your Recruiting Partner.
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