Join Macquarie Telecom's Graduate Program as a Technical Service Professional providing expert customer support across Voice, Data, Mobile, Hosting, and Cloud services.
Your RoleHere's what you will be doing:
Deliver exceptional customer service through calls, chats, and emails, exceeding expectations.
Troubleshoot and resolve network, data, or hosting issues with guidance from experienced engineers.
Monitor network performance and assist in proactive service management and maintenance.
Collaborate across teams to restore services quickly and keep customers informed throughout.
Document and maintain accurate customer and system information.
Contribute to an inclusive team culture that values innovation, learning, and fun while delivering results.
About YouThe company is looking for:
A recent IT, Computer Science, or Engineering graduate (STEM degree preferred).
Passion for helping people and delivering world-class customer experiences.
Curiosity about technology and its impact on improving lives.
Confident communicator who is articulate, empathetic, and a great listener.
Problem solver who enjoys challenges and thinking outside the box.
Resilient, adaptable, with a can-do attitude and strong accountability.
Genuine team player who brings positive energy to every interaction.
Compensation & Benefits
Competitive salary
Flexible working arrangements
Wellness initiatives
Social events
Training & Development
Award-winning Graduate Program with structured training and certifications
Mentorship and ongoing professional development
Hands-on exposure to live networks, cutting-edge tools, and real customers
Career Progression
Clear pathways into technical, engineering, and leadership roles across the business
How to ApplyThis job may close before the stated closing date, you are encouraged to apply as soon as possible
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