**Verification Specialist Role Overview:**
As a Verification Specialist based in Ballarat, you will play a key role in verifying applicant documentation to ensure compliance with various requirements.
Your primary responsibility is to work within our organisational system to deliver high-quality verification and compliance checks.
This position requires strong communication and problem-solving skills, along with the ability to work efficiently and effectively.
**Key Responsibilities:
- Reviewing documentation provided by applicants to ensure it meets compliance requirements
- Following up with applicants to ensure timely completion of checks
- Supporting applicants through the verification process, including calling and guiding them as needed
- Escalating complex cases to team members and customers
- Providing exceptional customer service to maintain high levels of trust and satisfaction
- Solving problems efficiently and effectively to minimize disruption to customers' operations
- Building comprehensive individual profiles from disparate pieces of information
- Collaborating with the operations team on various tasks
**What We Offer:
- Ground floor opportunity in a fast-growing tech startup environment
- Empowered culture where you can drive change and implement new ideas
- Collaboration with world-class leaders across product, marketing, and customer success teams
- Purpose-driven organisation with a vibrant and positive work culture
- New MacBook or Surface, Kindle, and Audible account with access to a vast library of books